Chargeback Resolution Analyst

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We are the makers of possible
. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

BD aims to be the preferred partner that delivers differentiated value and addresses our customers’ needs in an evolving, dynamic healthcare market. The mission is to serve as a trusted strategic partner that drives profitable commercial growth by delivering differentiated value, enabling capabilities, and simplifying processes that exceed our partners and customers’ needs. BD aims to empower and develop our associates while strengthening our inclusive & diverse culture to win as ‘One BD’.

The Global Business Services (GBS) organization partners with the business units to provide and develop enabling capabilities in the areas of commercial contracting, sales enablement and operations, inside sales, customer care operations, business & pricing analytics, master data management, commercial enablement, operational excellence, and other functions. We aim to strengthen our foundational capabilities and deliver customer value through simplification and improvement initiatives, develop and prepare our associates, build an inclusive culture, drive digital transformation, and expand our strategic capabilities while remaining agile to the evolving needs of our customers.

• Reporting to Chargeback Resolution Manager, this role will oversee all operational aspects of chargeback and sales tracing errors for all US business segments. The role will handle the disposition and resolution of all claims related to Commercial Distributor Chargebacks, Sales Tracings, and IDN & OEM Sales Tracings.
• Use multiple ERP systems, reporting tools, and support all BD businesses.
• Partner closely with Distributor partners, IDNs, Channel Management, Commercial Contracting teams, Analytics/Master Data, Customer Care, and IT to improve operational activities.
• Team accountability spans over $25M in chargebacks and sales tracing disputes.

• Manage resolution and communication for all aspects of chargeback and sales tracing errors with channel partners and customers.
• Partner with Contract Operations, Offer Development, and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions, and implement operational enhancements.
• Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.
• Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.
• Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics, and customer satisfaction.
• Adhere to policy and procedures per contracts playbook, business guidelines, and chargeback processes.

• Bachelor’s degree required.
• Minimum 1 year experience preferred in Commercial Contracting or Chargeback Operations preferably.
• Strong understanding of chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies and…