Customer Support Representative-III

Title
Customer Support Representative-III

Location
RO, USA, AZ, Tempe, W Roosevelt Way

Description
Merchant Services Specialist, New Verticals 42% MARK-UP OR LOWER
ASSESSMENT NEEDS TO BE COMPLETED BEFORE SUBMITTING - LINK TO ASSESSMENT
- ** Create a copy for EACH candidate to complete. Once complete, add completed assignment link to the resume for the manager to review.

Tempe, AZ (REMOTE)

About the Team
The New Verticals team is part of Door Dash's new exciting initiatives. As Door Dash grows to be a market leader in on-demand restaurant delivery, the opportunity is clear for new horizons and new products to expand this leadership. New Verticals Grocery and Retail is at the forefront of the logistical response to the COVID-19 pandemic, and this team is on the cutting edge of this new product.

Our catalog launch and catalog update experts will be shaping and informing the process of building and maintaining inventory catalogs for some of our most valued grocery and retail partners as they expand their footprint in this new offering across the country. Our onboarding experts will ensure that the Non-Rx merchants are being onboarded with the correct features and have specific support on the Mx Services team.

With this team, you'll work with gift shops, florists, grocers, liquor stores, and many different retailers!

About the Role
The New Verticals specialist position will focus on one of our very important teams helping build the catalogs to support our Merchants.
On the Catalog Launch team, you will be working with large amounts of inventory data provided by our new grocery and convenience partners to best prepare them for launch on the platform or updating their current catalog.
You will own and collaborate on catalog building, updating, and process development + improvement..
You'll become an expert in our Grocery product taxonomy and how to make a large amount of inventory data fit with our pre-existing layout to make shopping convenient and fun for Door Dash Consumers.

You're excited about this opportunity because you will... Work directly with one of Door Dash's newest and most exciting products Build and shape what success will look like for the New Verticals Specialist role Give input and improvement suggestions to multiple new and developing processes Help scope plans for other New Verticals soon to come to the team and the company We're excited about you because...
You're self-sufficient and self-motivated; you thrive as an independent contributor but also appreciate the input and collaboration that a team setting offers.
You love projects and enjoy seeing something through start to finish and owning every aspect of it along the way You have a strong understanding of Google Sheets/Excel formulas and like finding ways to simplify working with large amounts of data
You want to work cross-functionally with other employees and teams that you may not have worked with before You have a strong commitment to building and supporting a trusting team culture; relying on your teammates for help and guidance, and providing insight when they need it, is your strong suit

Start Date
Nov 17, 2025

End Date
Feb 28, 2026

Primary Hours
Standard Business Hours

Allow for Remote
Yes

Laptop
Yes