Business Operations Associate

Job Summary: The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable as well as contractor payroll. Qualities include:
Building customer relationships, conflict resolution, professionalism, detail-oriented, strong follow-up and multi-tasking skills, the ability to use independent judgment and function in an open environment, and the ability to adapt to changes in the workplace.

Essential Functions:

• Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service, and working with clients to resolve outstanding issues.
• Making routine welcome and maintenance calls to clients.
• Manage total accounts receivable with an aging in excess of $3.5 M.
• Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, People Soft issues, etc.
• Responsible for gathering the necessary data to assist management with account-specific decisions.
• Auditing account-specific reports to ensure accurate billing and client-specific information.
• Adjusting and auditing contractor payroll and billing using Info Path.

Minimum Education/Abilities/Skills:

• Strong organizational and analytical abilities.
• Strong communication skills and work ethic.
• Goal-driven with problem-solving skills.
• Ability to work independently and as a team player.

Special Requirements:

• 2-3 years of relevant experience or a college degree.
• Proficient in Microsoft Office (Excel and Word a must).