Department Coordinator

Department Coordinator

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door‑related products and commercial security products. The company is privately owned and has been in operation for more than 95 years! We have 50+ U.S. offices in 24 states with 2024 company‑wide sales over 1 billion dollars. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play.

Our core values are R.I.S.E. – Respect, Integrity, Service, and Excellence.

The company, located in Tempe, AZ, seeks a dedicated Department Coordinator who will effectively coordinate field employees to ensure our services meet or exceed customers’ satisfaction.

• Schedule technicians to customer job sites and collect, finalize and submit job details for processing.
• Continuously clear technicians’ schedules of completed job tickets and ensure open tickets are correctly scheduled for materials, billing, and voided tickets.
• Run, review and manage department reports to ensure departmental performance meets customer expectations and commitments.
• Assist with billing paperwork and meet customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes as required.
• Provide assistance to field techs with technical/mechanical troubleshooting and problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned.

• High School diploma or equivalent.
• Excellent communication skills and focus on customer service.
• Good time‑management skills, organized, and able to multi‑task.
• Experience using Microsoft Office Suite (preferred).
• Experience in the door industry (preferred).
• Experience in dispatch or high‑volume administration field is a plus but not required.

• Medical, dental, and vision options available on the 1st day of the month following your start date.
• Paid time off: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
• Paid holidays:
  New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
• Floating holidays: up to 2 floating holidays per year.
• Competitive compensation, including annual performance evaluations.
• 401(k) retirement plan with employer match.
• Company‑paid life insurance, short‑term disability, and long‑term disability.
• and more!

Successful completion of references, employment verifications, background check, and drug screen is required in advance of hire.

We are an equal‑opportunity employer and do not discriminate based on race, color, religion, sex, national origin, disability, age, or any other protected characteristic. The contractor will not, in any manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Qualified employees who have access to compensation information are bound by the contractor’s legal duties as set forth in 41 CFR 60‑1.35(c).

• Entry level

• Full‑time

• Administrative
• Wholesale Building Materials

Referrals increase your chances of interviewing at DH Pace Company, Inc. by 2×.