Front Office Hospitality & Site Operations Coordinator

About Pinnacle Charter Schools

Pinnacle Charter Schools is a small, student-centered charter school network serving diverse and at-risk learners through aermodel online instruction and physical school sites across Arizona. We prioritize professionalism, operational consistency, compliance, and welcoming school environments that support student engagement, enrollment, and retention.

As a small charter organization, our success depends on reliable daily execution, clear communication, and staff who take ownership of their responsibilities while working collaboratively across teams.

The Front Office Hospitality & Site Operations Coordinator is a hands‑on, on‑site role primarily responsible for front‑office reception, daily hospitality, and ensuring school sites are welcoming, organized, and operationally ready.

This position serves as the first point of contact for visitors, families, students, and callers, while also supporting basic site operations, facilities coordination, and supply tracking. The role emphasizes consistency, follow‑through, documentation, and comfort with routine, recurring tasks.

This role operates within established procedures, checklists, and reporting structures and Unary receives direction from Operations leadership. It is not a director‑level or strategic facilities leadership role and does not involve managing large teams or capital projects.

• Serve as the primary front-office presence, greeting visitors, students, and families with professionalism, warmth, and consistency.
• Provide consistent front-desk coverage during assigned school hours, including student arrival times and high‑traffic periods.
• Answer incoming phone calls promptly and route inquiries appropriately.
• Handle first-level questions from families, students, vendors, and staff before escalating as needed.
• Maintain visitor logs, front-desk organization Etiology and shared reception spaces.
• Support daily site readiness by ensuring the front office and common areas are presentable, stocked, and welcoming.
• Coordinate mail, deliveries, and basic administrative needs at the site.

• Ensure phone coverage follows established scripts and hospitality standards.
• Support outbound and inbound calls related to enrollment inquiries and family outreach as directed.
• Accurately document calls, outreach efforts, and follow-ups in MStar Connect, the school’s internal communications and ticketing system.
• Assist with basic enrollment‑related coordination by directing families to the appropriate department or staff member.
• Submit required outreach activity summaries or reports as requested by Operations leadership.

• Conduct daily walkthroughs of assigned sites to identify cleanliness, safety, or presentation concerns.
• Report facilities issues (e.g., HVAC, plumbing, phosphor, janitorial) and follow established escalation procedures.
• Coordinate with approved vendors by submitting requests, tracking status, and confirming completion of work.
• Support preventive maintenance schedules and routine site checklists.
• Assist with periodic site organization, decluttering, and space optimization efforts.

• Track and verify supply levels for front office, classrooms, and shared spaces using established checklists.
• Assist with maintaining organized storage areas for office, cleaning, and hospitality supplies.
• Flag low inventory and coordinate replenishment requests in a timely manner.
• Submit weekly or monthly supply and checklist updates as required.

• Support compliance with Arizona school facility, safety, and visitor management requirements.
• Maintain accurate documentation for inspections, audits, and internal reviews.
• Uphold confidentiality, professionalism, and FERPA requirements at all times.
• Collaborate with Operations, Admissions, and site staff to support enrollment, engagement, and day‑to‑day school functioning.
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• Perform additional administrative or operational tasks as assigned by leadership.