Administrative Support II

Logistics Administrative Support

Duration: 4+ months

Location:

Tempe, AZ-85284

Schedule:

Monday-Friday, 40 hrs a week;
Overtime: 2 hrs OT

Current office presence:
Monday, Tuesday, Thursday, Friday in-person;
Wednesday remote. Potentially subject to change to RTO
5.

Potential for extension or conversion:
Yes.

You will be joining the Global Mile team within the Cross Border Execution (XBE) division, which supports all imports of goods and freight coming in from outside the US.

On a day-to-day basis, you will manage different processes within the space, including but not limited to: processing repair claims, escalating containers on customs holds, and communicating and creating reports to other teams within the greater organization.

Communication with the carriers happens through the auditing platform, so little to no phone support will be necessary. We are looking for candidates with sharp Excel skills, including experience with SUM, AVERAGE, formulas, and pivot tables/VLOOKUP. Success in this role is largely based on your Excel skills, so this is very important.

Day-to-day tasks include communicating with internal and external stakeholders on customs-related issues via email and responding to inquiries. Leveraging multiple tabs and cross-referencing information will be required. You will handle a heavy case load (approximately 50 cases daily) and may later engage in project and process improvement work.

Internal team interaction: team meetings.

Working with internal and external stakeholders.

• Stakeholder Management
• Microsoft Tools
• Leveraging multiple data sources to make informed decisions

• Prior experience with us

• Ownership
• Dive Deep

4+ years

Feedback and quality of work

Admin experience working with stakeholders