Collections Specialist Senior

Job Profile

Student Finance Assistant 3 Non-Exempt

Student Finance

Full time

$20.68 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Pay Rate: $20.68 per hour

Student Business Services seeks a Collections Specialist Sr. to perform a variety of customer service and collection job functions requiring initiative and independent judgment to support the goals and objectives of Student Business Services. This position will also provide student support and handle inquiries pertaining to student account information in order to provide courteous, prompt and accurate assistance to students regarding their ASU account status.

Applicant must be eligible to work in the United States; ASU Student Business Services will not be a sponsor for this position.

• Extensive customer service in person, via e‑mail, and high‑volume phone calls for a variety of student account related functions for ASU Student Business Services.
• Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
• Initiate in‑house collection activities for past due student accounts receivable and Perkins loan balances for the University by phone, email, and/or letter writing, including advising of available re‑payment options.
• Process transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports utilizing a variety of software including People Soft and Microsoft Office.
• Review, processing and resolution of accounts including but not limited to:
  Tuition, Billing, and Collection of account related matters.
• Develop and create correspondence in response to student account inquiries.
• Create on‑line account comments to ensure proper documentation of collection efforts utilized to either secure payment or recommend collection agency assignment.
• Update departmental procedures relating to assigned accounting functions and ensure compliance with Federal, State and Institutional guidelines.

• Experience in working in a high‑volume customer service environment.
• Experience in assisting customers on the phone and in person.
• Experience in accounts receivable environment.
• Experience in reconciling accounts.
• Experience in using Microsoft Office applications (Excel, Word, Outlook).
• Experience in preparing reports.
• Evidence of effective verbal and written communication and organizational skills.
• Experience in using attention to detail skills.
• Experience in collecting customer debts.
• Experience with People Soft Student Financials.
• Experience in interpreting and analyzing Federal regulations.

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities which may include and/or be subject to resolution of conflicts.
• Clearly communicate in person, over the phone and through email to perform essential functions.

ASU Student Business Services provides accounting functions in the areas of:
Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.

Driving is not required for this position.

Campus:
Tempe

No Federal Funding

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign‑on:
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To be considered, your application must include all of the following attachments:

• Cover…