Sales Associate II

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demands direct attention to our brand commitment when servicing our customers. It leaves a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role.

Sample of tasks required of role:

• Greeting the customer with a smile and with eye contact and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add-ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking customer and providing reasons to return
• Represent Coach brand appropriately

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate all discrepancies to Store Management
• Process shipment/transfers according to Coach standards and time frames
• Organize and clean stockroom daily; to include offsite/remotewarehouse as applicable
• Shift/organize product in stockroom; react to sell-through and make room for new product
• Manage stock levels/product ownership in back of house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in-store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

• Regularly analyzes sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell-through and execute visual merchandising needs
• Support sales floor activities, as directed
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
• Respond to customer requests confidently; partner with sales team and Store Management, when needed
• Uphold housekeeping standards

• Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom-line oriented. Steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Builds effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with many new and unique ideas, makes connections among ideas, and is seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people inside and outside the organization. Builds rapport and constructive relationships. Uses diplomacy and tact; can diffuse high-tension situations.
• Learning on the Fly: Learns quickly when facing new problems, open to change, analyzes successes and failures for cues to improve, and tries new solutions.
• Perseverance: Pursues goals with energy and determination; finishes what is started even in the face of setbacks.
• Dealing with Ambiguity: Handles change well; can act without having the total picture; stays composed when things are uncertain and can manage risk.

Experience:

1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education:

High school diploma or equivalent;…