Sales Associate II

Join to apply for the Sales Associate II role at Coach
.

Coach is a global fashion house founded in New York in 1941. Inspired by Creative Director Stuart Vevers, we create beautiful, lasting pieces that empower you to be yourself. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible and to being innovative and wholly inclusive.

The Sales Associate II is an integral part of the store’s success and efficiency, requiring direct attention to our brand commitment when servicing customers. You will leave a lasting impression through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through point of sale, is essential.

• Greeting the customer with a smile, eye contact and offering your name.
• Interact genuinely and naturally with the customer.
• Read cues and determine customers’ needs.
• Conduct email/name capture where permitted by law.
• Maintain accuracy when operating POS.
• Maintain cash wrap organization and cleanliness.
• Suggest multiple add‑ons and sell gift cards.
• Maintain cash and POS media accurately and in compliance with Coach policy.
• Create lasting impression by genuinely thanking the customer and providing a reason to return.
• Represent Coach brand appropriately.

• Receive shipment and transfers.
• Notify Store Management when new product arrives.
• Scan cartons/transfers, verifying store information is correct.
• Communicate all discrepancies to Store Management.
• Process shipment/transfers according to Coach standards and time frames.
• Organize and clean stockroom daily, including off‑site / remote warehouse as applicable.
• Shift/organize product in the stockroom; react to sell‑through and make room for new product.
• Manage stock levels/product ownership in back‑of‑house and sales floor.
• Prepare and conduct regular cycle counts, as directed.
• Participate in store physical inventory counts, as scheduled.
• Maintain company loss‑prevention standards.

• Regularly analyze sales floor to assess replenishment needs.
• Replenish sales floor/assigned zone.
• React to sell‑through and execute visual merchandising needs.
• Support sales floor activities, as directed.
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers.
• Respond to customer requests confidently; partner with sales team or Store Management when needed.
• Upkeep housekeeping standards.

• Drive For Results: Consistently exceeds goals, top performer, bottom‑line oriented, pushes self and others for results.
• Customer Focus: Dedicated to meeting expectations of internal and external customers; builds effective relationships; gains trust and respect.
• Creativity: Generates new and unique ideas, connects unrelated notions; original and value‑added in brainstorming.
• Interpersonal Savvy: Relates well with all kinds of people, internally and externally; builds rapport; uses diplomacy and tact; handles high‑tension situations comfortably.
• Learning on The Fly: Learns quickly when facing new problems; relentless, versatile, open to change; analyzes successes and failures; enjoys challenges; grasps structure of anything.
• Perseverance: Pursues everything with energy and drive; never gives up before finishing, especially in face of resistance.
• Dealing with Ambiguity: Effectively copes with change; shifts gears comfortably; decides to act with incomplete information; handles risk and uncertainty.

• Experience: 1‑3 years of prior retail experience (cashier/stock, sales, etc.), preferably in luxury retail service environment. Current knowledge of fashion trends and competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet) and ability to use walkie‑talkie, read price and product release sheets.
• Physical: Ability to execute at a fast pace; communicate effectively; maneuver sales floor, shelves, and stockroom; climb, bend, kneel; lift and carry up to 25 lbs…