Journey Shack Beverage Supervisor - Requisition

General Summary

The Journey Shack Beverage Supervisor oversees the daily operation of all service offered at the Journey Shack. The supervisor works with the Team members to assist the team throughout their shift and communicate to the leadership team in the area. They are responsible for ensuring Four Diamond guest service in accordance with departmental service standards and will enforce Pechanga Resort Casino (PRC) policies and procedures.

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by PRC.

• Present a professional manner at all times including uniform standards, appearance and a warm welcoming smile.
• Ensure all voids and Manager Adjustments are completed daily.
• Take a daily inventory and place orders in the system for products.
• Select, schedule, and evaluate all Team Members.
• Ensure that proper guest service is maintained at all times.
• Responsible for maintaining proper staffing levels at all times.
• Maintain proper sanitation and safety procedures for food handling.
• Communicate with other departments.
• Ensure all Team Members are abiding by all liquor laws and policies set forth by PRC.
• Assist with Beverage floor and Journey’s Shack when needed.
• Other duties as assigned.

The Journey Shack Beverage Supervisor has supervisory responsibilities including departmental corrective action and Team Member relation issues. The Team Member is responsible for protecting the assets of PRC.

• Education/Experience/Training: A High School diploma or GED and at least two (2) years’ relative experience, six (6) months in a supervisory capacity required.
• Communication
  
  Skills:
  
  Ability to read and interpret documents, write reports, and speak effectively before groups of guests or Team Members.
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, divide, compute rates, ratios, percent, and interpret bar graphs.
• Reasoning Ability:
  Apply common sense understanding, carry out instructions, and deal with problems involving several concrete variables.
• Certificates, Licenses, Registrations:
  Must qualify to obtain and maintain a Class “A” gaming license.
• Skills/Abilities:
  • Computer literate; familiar with Microsoft Office.
  • Experience with Micros POS is a plus.
  • Maintain confidentiality of sensitive material.
  • Excellent communication skills.
  • Establish and maintain effective relationships with Team Members and guests.
  • Flexible and willing to work nights, weekends, and holidays.

The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.