Financial Counselor-Patient Access

Financial Counselor – Patient Access

Position:
Full-time, Days shift, Temecula Valley Hospital

Temecula Valley Hospital (TVH), part of Southwest Healthcare, brings advanced technology, innovative programs, patient-centered and family-sensitive care to area residents. TVH features 140 private patient rooms; emergency care; advanced cardiac and stroke care; orthopedics; general and surgical specialties. TVH is nationally recognized for patient safety, designated by the Leapfrog Group as a Top Hospital in 2017 and 2020, with 10 “A” Leapfrog Hospital Safety Grades, most recently in Spring 2023.

The hospital was recognized by U.S. News & World Report’s Best Hospitals 2023‑2024 for Heart Attack, Heart Failure and Stroke, Pneumonia and COPD, as well as the Health grades 2022 Cardiac Surgery Excellence Award. TVH is a DNV Certified Comprehensive Stroke Center and has received eight Women’s Choice Award achievements.

The Financial Counselor is responsible for reviewing hospital admissions and pre‑admissions to ensure accurate financial and demographic documentation in the computer system. Responsibilities include screening patients for charity, uninsured discount, HPE Medi‑Cal, and ensuring all required forms are completed for every patient and procedure. The counselor provides application support and refers patients to the appropriate department, person, or vendor for follow‑up.

• Minimum two years’ experience in a hospital admitting or medical business office.
• Experience with HMO and self‑pay collections.
• Experience screening patients for state and county assistance programs.
• Knowledge of medical terminology.
• Knowledge of insurance benefits, covered services, billing, and collection procedures for all insurance programs for acute facilities.
• Essential knowledge of California collection law, insurance billing and reimbursement rules/regulations, COBRA, EMTALA, and federal/state regulations.
• Computer experience preferred.
• Prior collection experience preferred.
• High School Diploma or equivalent preferred.

• Challenging and rewarding work environment.
• Growth and development opportunities within UHS and its subsidiaries.
• Competitive compensation.
• Excellent Medical, Dental, Vision, and Prescription Drug Plan.
• 401(k) plan with company match.

Universal Health Services, Inc. (UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. With approximately 99,000 employees, UHS operates acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points across the United States.

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal‑opportunity employers and openly support recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws.

We are aware of a scam where imposters pose as recruiters from UHS. Beware of anyone requesting financial or personal information. No recruiter or employee will request such information via email. If you suspect a fraudulent job posting, report it to appropriate law enforcement and verify opportunities through legitimate UHS career websites.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Finance and Sales
• Industries:
  Hospitals & Health Care;
  Mental Health Care

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