Medical Receptionist | Temecula

Medical Receptionist | BFF Medical Wellness Clinic Temecula

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2 days ago – Be among the first 25 applicants.

Front Desk Receptionist

BFF Medical Wellness Clinic | Temecula, CA

About BFF We’re a membership-based functional medicine and aesthetics clinic redefining what accessible, proactive healthcare looks like. High standards. Warm vibes. Room to grow. Our patients aren't transactions—they're people on a health journey, and we’re their partner every step of the way.

The role:

We’re looking for someone who understands that front desk isn’t about checking boxes—it’s about setting the tone for every patient’s entire experience. You are the first face of BFF. The energy you bring, the warmth in your voice, the way you make someone feel the moment they walk through our doors—that’s what defines us.

This role is not for someone who operates on autopilot. We need a person who can read a room, adapt to different personalities, and turn a stressed‑out patient into someone who feels heard and cared for. Someone who knows when to be playful and when to be professional. Someone who builds real connections—not just polite small talk.

If you’ve ever worked in hospitality, you know what we mean. The front desk is hospitality. It’s anticipating needs before they’re spoken. It’s remembering that Mrs. Rodriguez always runs five minutes late but is one of your most loyal members. It’s knowing when to give someone space and when to check in.

• Create a warm, welcoming environment from the moment patients arrive—greeting them by name whenever possible
• Build genuine relationships with patients that make them feel like they’re coming to see friends, not just a clinic
• Stay composed and graceful under pressure—when patients are frustrated, you de‑escalate with empathy, not defensiveness
• Anticipate patient needs and proactively address concerns before they become problems
• Represent BFF’s brand values in every interaction—professional yet personable, efficient yet warm
• Understand our membership model inside and out—and communicate its value with genuine conviction
• Educate patients on the benefits of BFF membership: access to providers, health coaching support, monthly treatments, and deeply discounted add‑ons
• Know how our pricing compares to market rates (we’re 40‑70% below competitors) and share this confidently
• Support retention by helping members see the ongoing value of their wellness journey with us
• Convert interest into enrollment by matching services to patient goals—not through sales pressure, but through genuine alignment
• Manage patient check‑in and check‑out with efficiency and accuracy
• Schedule and confirm appointments, optimizing provider calendars to maximize patient access
• Answer phones, texts, and emails with a polished, compassionate tone—responding promptly and professionally
• Process payments, membership fees, and transactions accurately
• Ensure all intake forms, consents, and documentation are complete and HIPAA‑compliant
• Maintain a clean, organized, and brand‑forward reception area
• Gather clear information about patient concerns and feedback—we need to understand why patients are happy or unhappy
• Follow established protocols for handling common situations independently
• Escalate appropriately—medical concerns to providers, complex issues to leadership—without unnecessary bottlenecks
• Communicate proactively with clinical and administrative staff to ensure seamless patient flow
• You’re genuinely warm and relational. You light up when you see a familiar face. You ask about people’s kids, their vacations, their goals. Connection isn’t something you perform—it’s who you are.
• You stay composed under pressure. When things get hectic or a patient is upset, you don’t match their energy. You stay grounded, listen, and find a path forward.
• You’re naturally adaptable. You can read the room. You know when to be lighthearted and when to be serious. You adjust your approach based on who’s in front of you.
• You believe in what we’re building. You’re excited about wellness, curious about our services, and proud to tell people why BFF…