Service Drive Manager

Overview

Service Drive Manager This person Manages the Service Greeter and Lot Valet duties to ensure customers are given an excellent customer experience. In addition, this person is a liaison who communicates with the Service Manager to ensure vehicles are delivered in a satisfactory manner to customers. The ideal candidate has 3+ years experience as a Service Drive Manager, and a working knowledge of automotive service.

He or she must have a pleasant and courteous personality, strong leadership and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees:
Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

• Oversees first initial contact with service customers.
• Manages the Service Greeters and Lot Valets to ensure customers are greeted promptly.
• Ensuring that productive communication between company personnel and customers is performed in a timely manner, in order to maintain accurate documenting and to ensure that procedures are followed.
• Oversee communication of Service Greeters and Lot Valets with customers to ensure a complete customer satisfaction experience for customers.
• Oversee the delivery of vehicles to service customers.
• Maintaining current product knowledge.
• Assist Service Greeters and Lot Valets as needed.
• Other duties as assigned.

• A minimum of 3 years’ Service drive experience.
• Automotive Dealership Experience.
• Tekion experience is a plus!
• Organized and friendly personality.
• Ability to provide exceptional customer service experience.
• Leadership Ability.
• Ability to multi-task.
• Ability to work in a fast-paced environment.
• Warranty processing knowledge.