Service Advisor

Temecula Valley Toyota is the fastest growing Toyota dealership in the USA with phenomenal customer satisfaction. If you are an enthusiastic self‑starter with a passion for customer service and selling, we want you on our team!

The Service Advisor is the central point of communication for all service and repair activities, acting as the liaison between customers and technicians. They listen to customer concerns, arrange appropriate service, and manage expectations regarding repair delivery. The goal is to ensure customers are satisfied with the repairs performed right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, post‑secondary automotive training or experience, Service Advisor experience, an unrestricted driver’s license with a clean driving record, and a strong technical and customer‑service performance record. ASE certification is a plus. They must thrive in a fast‑paced team, maintain a positive attitude, present a professional appearance, and have excellent communication skills.

In addition to competitive pay, employees receive Health, Dental, Vision, Life, 401K, Health & Wellness Program
, community involvement, and company‑paid vacation and holidays.

• Maintain an Excellent CSI (Customer Satisfaction Index) – a MUST!!
• Assist customers with any service needs for their vehicle
• Schedule service for customers in person or by phone to ensure a prompt and accurate diagnosis of problems
• Makes repair recommendations and manage delivery of repairs by setting and managing customer expectations
• Ensures required documentation is complete and complies with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Helps educate/train new staff members
• Problem solves, reports research results, and pays attention to detail
• Continually learns about product updates, features, and accessories to better assist customer needs
• Establish personal goals consistent with dealership’s standards of productivity and devise strategies to meet those goals
• Follows all company policies and procedures
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, coworkers, and vendors
• Maintains product knowledge and safety standards
• Shows patience and high‑energy personality; is computer literate
• Performs other duties as assigned

• Service Advisor experience necessary
• Ability to provide Customer Satisfaction Index (CSI) scores from previous employers
• Broad scope of automotive mechanical/electrical knowledge
• ADP/CDK computer program experience a PLUS!!
• Pleasant/friendly demeanor and an outgoing personality
• Excellent communication, customer service, and problem‑solving skills, including composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Unrestricted driver’s license and clean driving record
• Able to drive both automatic and standard‑transmission vehicles
• Basic computer and internet skills
• Product knowledge a PLUS!
• Willingness to learn
• A desire to work in a commission, performance‑based environment
• Ability to multi‑task and follow tasks as assigned
• Professional appearance and work ethic
• Self‑Starter and Self‑Motivator
• Ability to work well in a process‑driven environment
• Bilingual a PLUS!

Entry level

Full‑time

Other

Motor Vehicle Manufacturing