Advocacy Manager

Engaging Communities Solutions (ECS) is looking for a passionate and driven Advocacy Manager to lead our advocacy services across Halton and Warrington. If you believe in empowering people, championing rights, and driving high‑quality independent advocacy, this is an exciting opportunity to shape and strengthen services that make a real difference.

As Advocacy Manager, you will oversee day‑to‑day delivery of our independent advocacy services, including the Halton Advocacy Hub and NHS Independent Complaints Advocacy (ICAS) in Warrington.

You’ll lead and support a talented team of advocates, ensure operational excellence, manage referrals and caseloads, and maintain strong partnerships across health, social care, and community sectors.

This is a hands‑on leadership role, combining service management with a reduced personal caseload.

• Leading and supervising a multi‑site team of advocates through 1:1s, appraisals & professional development
• Overseeing referral pathways, triage and allocation of cases
• Ensuring service quality, KPI performance and contract compliance
• Acting as operational safeguarding lead for advocacy
• Building relationships with stakeholders and developing local engagement plans
• Managing accurate case records and leading improvements in CRM and data systems
• Supporting the CEO with contract monitoring, reporting and business development
• Delivering a small caseload using instructed & non‑instructed advocacy approaches
• Promoting the Halton Advocacy Hub across statutory, voluntary & community networks

At ECS, we are committed to supporting individuals to be heard, understood, and involved in decisions about their lives. As a member of our leadership team, you will help shape services that uphold dignity, independence, and choice.

• Competitive salary and progression opportunities
• 24–30 days annual leave (depending on length of service) + bank holidays
• Employee Assistance Programme

Location: Home‑based with travel across Halton & Warrington

Hours: Full‑time, 37 hours per week

Contract: Permanent

ECS is committed to safeguarding children and vulnerable adults. All staff share this responsibility.

Apply now and help shape the future of ECS.

If you are interested in joining our friendly team go to our main website and check it our under 'vacancies' in 'about us'

You can download the JD/PS, as well as find out how to apply for the role.