Technical Service Technician

This hybrid role offers a great balance of home and office working with at least three days a week spent in your local office. You’ll work a rotating four‑week shift pattern including early shifts (08:00–16:30/17:00), late shifts (11:30–20:00) and one week of three 12‑hour shifts (Friday to Sunday) followed by four daysবান off.

As the UK’s largest fibre‑only network and its only proven wholesale challenger, we are setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service but also help businesses innovate, provide entire communities with a better foundation for their digital lives and support economic growth locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better for a lot of people!

As a Technical Service Technician you’ll play a key role in providing exceptional customer support by troubleshooting and resolving network issues. Working within a well‑defined process you’ll use logical thinking to diagnose and resolve faults efficiently, ensuring minimal disruption for customers. You’ll also proactively monitor our network management system to help prevent future incidents, collaborating with the wider Service Desk and NOC teams.

You’ll receive a competitive salary plus a 7.5% shift allowance, a performance‑related bonus and a range of benefits designed to support your financial, physical and mental wellbeing.

We’re a Times Top 50 Employer for Gender Equality, endorsed by WORK
180 and a partner of Diversifying. We haveល pledged our commitment to the Armed Forces Silver Covenant, Care Leaver Covenant and are a Disability Confident Leader. Working together with our Employee Communities we’re wholly committed to ensuring that our peoples' voices are heard and that everyone feels a sense of belonging and pride to be a part of City Fibre. If you’d like to explore our culture and values, check out The City Fibre Way.

We want to offer you all the support you need to thrive inside and outside of work. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, and a range of wellbeing and savings initiatives including private medical insurance and supportive family‑friendly and menopause policies.

We want to create a Accelerator sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us.

No

Full‑time

• Mechanic Experience
• Pest Control
• Customer Service
• Hand Tools
• HVAC
• Mechanical Knowledge
• Automotive Repair
• Service Technician Experience
• Maintenance
• Heavy Lifting
• Equipment Repair
• Troubleshooting

Years

1