Service Designer

Service Designer - Central Government (UCD-Led Projects) 3-Month Rolling Contract | £530 per day (Inside IR35) Fully Remote (UK-Based Only) We are looking for a Service Designer with strong, proven experience working on UK Central Government services. You will join a public sector programme centred on improving fraud related services, applying deep user understanding and service design thinking to shape end-to-end journeys that meet Government Service Standards.

This role is ideal for a designer who thrives on tackling complex user problems, influencing strategy, and driving evidence based service improvements.

Key Responsibilities Lead the design of user centred services for fraud detection and prevention within a government context. Conduct and contribute to user research activities, synthesising insights to define user needs, current pain points, and opportunities for service improvement. Create and maintain key UCD artefacts such as service blueprints, journey maps, ecosystem maps, process flows, and prototypes. Collaborate within a multidisciplinary delivery team (researchers, PMs, interaction designers, developers, policy specialists).

Ensure all service designs align to GDS Service Standard, accessibility guidelines, and inclusive design principles. Support agile ways of working, inputting into discovery, alpha and beta phases as required. Essential Skills & Experience You must have:
Proven Service Design experience within UK Central Government A strong track record applying UCD principles, research driven design, and evidence based decision making. Experience working across the full service lifecycle discovery, alpha, beta within agile teams. Ability to define end-to-end services, mapping interactions across people, processes, systems, and channels. Strong facilitation and stakeholder management skills, including workshops, playback sessions, and alignment conversations.

Confidence working remotely while collaborating continuously with a multidisciplinary team.