Front of House manager Maternity cover

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

Fixed term contract

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

• Previous experience within a front office, reception or front of house position, or equivalent
• People management experience
• Quality & standards driven
• Outstanding customer service skills
• Conflict resolution

Curious to find out more?

Telford Hotel, Spa & Golf Resort is located in Telford and is 4*, 114-bedroom property. Our hotel overlooks the Ironbridge Gorge with an 18 hole golf course and the dining options include the 1779 restaurant, Gorge bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.