Bank Patient Service Advisor

About The Role

The Junction Health Centre are currently looking for Bank Patient Service Advisors to join our GP Practice in Wandsworth on a 0 hour a week Bank contract. The Junction Health centre operates 7 days a week open 8am-8pm Monday-Sunday. At Practice Plus Group we operate community general practices on behalf of the NHS, offering patients the full range of services they would expect from a local GP.

The successful candidate will process deal with patient enquiries face to face and over the telephone, book and amend patient appointments, send referrals to hospitals, appropriately signpost patients to services within the community, have an overview of the demands and workflow of the practice and work with the Practice Manager in daily management of appointments. This position is bank, so you can pick up as many or as little shifts as you’d like.

The Patient Service Advisor will be responsible for the general administrative and receptionist functions within the Practice. Work within set routines, policies and procedures to provide a comprehensive high-quality service to the practice, and able to deal efficiently and courteously with patients and relatives enquiries.

• £13.77 per hour
• Great Learning & Development opportunities
• Support of a highly skilled and knowledgeable team
• Company Pension Scheme
• Cycle to work scheme
• Access to our online discounts portal and EAP service

The ideal candidate will have previous administration experience and a similar setting and in General Practice. As well as experience in advising patients/relatives, and the ability to exercise judgement when dealing with patient enquiries. Knowledge/experience with EMIS the web clinical system and strong computer/administrative skills would also be advantageous.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Contact:
Charli