Head & Neck Medical Secretary

Head & Neck Support Medical Secretary

The closing date is 30 January 2026

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen for a proactive and highly skilled Band 3 Support Secretary to join our dedicated Head & Neck Secretariat covering ENT, Orthodontics and Maxillofacial team at The Princess Royal Hospital. This is a pivotal role within a supportive team of Medical Secretaries. Providing high-level secretarial support to the Head & Neck Centre, managing complex clinical correspondence using sensitive medical terminology via audio transcription.

Organising and prioritising a varied workload in a fast-paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.

Using Microsoft Office application, produce clinical correspondences with audio transcription. To include communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.

Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.

Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.

To promote the implementation and adherence of agreed policies, procedures, and protocols. Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.

Opening and dealing with incoming correspondences as appropriate, photocopying, general office duties and the use of PAS (Patient Administration System) when necessary.

Book in and Book out notes to other departments using the in-house Patient Document Tracking (PDT) system.

File results, letters, and various other documentation in medical notes.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

For full duties and responsibilities please refer to the attached document entitled Job Description.

• 4 GCSE (C and above) or equivalent
• RSA Stage 3 typewriting, word processing or equivalent
• NVQ 3 Business Admin

• Secretarial procedures
• Knowledge of software procedures
• Medical terminology
• NHS experience
• Medical Secretarial

• High standard of grammar and spelling
• Able to prioritise
• Touch type

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Shrewsbury and Telford Hospital NHS Trust

£24,937 to £26,598 a year per annum / pro rata