French speaking Customer Service Associate

FRENCH SELECTION (FS)

French speaking Customer Service Associate

Location:

Telford
Hybrid work after probation period
Salary: circa £27,000 per annum

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8222CS

The company: A well-established European FMCG manufacturer, known for quality products and a focus on sustainability.

Main duties:
To provide excellent customer service as well as sales and administrative support.

The role:

- Provide excellent customer service; maintain and support development of customer accounts
- Act as the first point of contact for any customer enquiries
- Process orders through the system and send customer confirmations and estimated delivery dates
- Support sales team with administration including sending quotations or reports
- Record customer feedback and suggest areas for improvement to increase customer satisfaction
- Monitor competitor activity and assess for areas of growth
- Ensure the database remains up-to-date with customer details
- Attend annual exhibition

The candidate:
- Fluent in French (written and spoken) - Essential
- Fluent in German (written and spoken) - Beneficial
- Previous experience in customer service and/or sales support, ideally within FMCG sector - Essential
- Proactive, confident and dynamic personality
- Excellent communication skills and a team player
- Computer literate (MS Office, Internet)
- Able to work in a fast
-paced environment

The salary: circa £27,000 per annum

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic