User Researcher - Public Sector

User Researcher

Clearance Required:

BPSS
Duration: 6 months

Location:

Telford with 2 days/week in office
IR35 Status:
Mandated PAYE only

• Work collaboratively with user researchers, interaction designers, content designer, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services.
• Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively.
• Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes.
• Design in an inclusive and accessible way.
• Work in a multi-disciplinary delivery team.

• Solid foundation in user-centered design, from concept to final delivery.
• Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team.
• Strong ability to understand and articulate the needs of both technical and business stakeholders clearly.
• Skilled in managing stakeholder expectations and handling difficult discussions.
• Experienced in creating rapid paper and digital prototypes.