Idva-Field Veterans Service Officer; Christian

Job Summary

Job Requisition : 53172
Closing Date: 02/11/2026
Agency: Department of Veterans' Affairs
Class

Title:

VETERANS SERVICE OFFICER - 47800
Salary: $4,954 - $6,894/Monthly; CBA language applies;
Anticipated starting salary $4,954/monthly
Job Type: Salaried
Category: Full Time
County: Christian
Number of Vacancies: 1
Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

This position is located in the Department of Veterans' Affairs and involves serving as a Service Officer in the Field Services Division, with emphasis on claims and origination of appeals, and advocacy for veterans, retirees, spouses and dependents regarding applicable benefits.

• Acts as Service Officer for the Field Services Division within the IL Department of Veterans' Affairs while managing the operation of a field office, with emphasis on claims and the origination of appeals.
• Advocates for veterans, retirees, spouses and dependents regarding applicable benefits.
• Serves as liaison with various county, state, and federal agencies, in establishing veterans entitlements to benefits, resources and services.
• Represents the IL Department of Veterans' Affairs at various community affairs and public events, explaining the functions of the IL. Department of Veterans' Affairs.
• Trains and/or assists in the training of newly appointed Veterans' Service Officers.
• Performs other duties as required or assigned within the scope of the duties enumerated above.

• Requires knowledge, skill and mental development equivalent to the completion of two (2) years college with emphasis in business administration or public administration.
• Requires an honorable discharge from service in the Armed Forces of the United States. The veteran must have served during a time of hostilities with a foreign country, and must meet one or more of the following conditions:
  • The veteran must have served a total of at least 6 months.
  • The veteran served for the duration of hostilities regardless of the length of engagement.
  • The veteran was discharged on the basis of hardship.
  • The veteran was released from active duty because of a service-connected disability and was discharged under honorable conditions.
• Requires one (1) year of experience in sales, public relations, welfare work or other work involving extensive public contact.

• Extensive knowledge of the department's veterans' programs and the operating policies and procedures.
• Extensive knowledge of the benefits and services available to veterans, their spouses and family, and the federal and state laws and regulations governing their administration.
• Working knowledge of office management skills and techniques.
• One (1) year of experience managing an office efficiently and effectively, to provide services to military personnel, veterans, their dependents and/or survivors, and to maintain records as required by the agency or organization.
• One (1) year of experience establishing and maintaining effective working relationships with other staff, veterans, dependents, community organizations and other stakeholders in the veteran community.
• One (1) year of experience preparing and presenting topical speeches to veterans' groups and other interested parties.
• One (1) year of experience explaining federal and state veterans legislation to the public.
• One (1) year of experience analyzing and interpreting service records, private medical records, and reports in terms of establishing entitlement to Veteran's Administration benefits.
• One (1) year of experience examining, interpreting and explaining complex decisions affecting clientele regarding claims issues, and appropriately advising them of their responsibility in relation to benefit awards.
• One (1) year of experience making informed decisions in accordance with the laws of the federal and state government governing veterans' benefits and services and expressing related ideas clearly in written and/or oral form.

• Requir…