Financial Analyst - Loan Services

The Gov Ops Division of Finance is seeking a loan services financial analyst to join our Loan Accounting team. If you have experience in loan payments and programs, and customer service, this could be the position you’re looking for.

We enjoy a culture focused on excellence that rewards and provides employees with:

Teleworking: This position currently offers a hybrid schedule, requiring in-office work two days per week. Collaboration remains a key part of our work, with regular meetings, team discussions, and other engagements taking place through video conferencing to ensure strong communication and teamwork. Please note, however, that our telework policy is subject to change at any time based on department needs or leadership decisions.

Flexibility: We understand the importance of work-life balance and offer flexible scheduling options to accommodate your needs. Whether you need a later start to attend a school event or prefer an early start to wrap up your day sooner, we’ll work with you to find a schedule that aligns with both your professional and personal commitments. Additionally, alternative schedules may be available for those who would like to enjoy three-day weekends.

Benefits Package
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Our benefits package offers medical, dental, vision and life insurance options – some with no bi-weekly premiums – along with paid vacations, sick leave, and holidays. Our retirement options include 401(k) contributions and matches, and even a pension! There are also a variety of other benefits you can take advantage of, such as Short-Term Disability, discounted home and auto insurance, discounted legal plans, and more!

Development and Support: If you're interested in earning your CPA license or need CPE credits to maintain it, we offer support to help you achieve your goals. We also provide opportunities to develop your skills and leadership abilities, recognizing that engaged and successful employees contribute to the State’s success.

The following are the principal duties of this position; however, additional responsibilities may be assigned as needed.

• Record and maintain loan data in the State’s loan system in accordance with loan documents.
• Monitor and correct loan data within the system to maintain accuracy and integrity.
• Distribute monthly loan reports to State departments and statements to borrowers.
• Assist with loan system implementation and updates.
• Collect, record, and research borrower's insurance and property tax information.

Payment Processing:

• Accurately apply borrower payments and manage payment schedules.
• Assist Loan Accountant with reconciliation procedures.
• Handle late payments and coordinate follow-ups as needed.

Customer Support:

• Respond to borrower inquiries regarding loan balances, payment history, and account status.
• Process borrower audit requests and confirmations.
• Assist State departments with loan modifications or forbearance options.
• Resolve borrower or department complaints and issues.

Compliance and Regulatory Adherence:

• Ensure all loan servicing activities comply with state regulations and policies.
• Maintain accurate and up-to-date loan records.
• Adhere to procedures and guidelines related to loan servicing.

• Experience managing financial accounts, maintaining account balances, or processing financial transactions (such as loan payments, accounts payable, accounts receivable, etc.).
• Experience providing customer service in a financial setting, including responding to inquiries, resolving account issues, or assisting clients with financial transactions.

• Experience in loan processing, loan servicing, or financial administration, preferably within a government or institutional setting.
• Experience working with loan management systems and financial software.
• Background in customer service or client relations in a financial setting.
• Problem‑solving skills for resolving borrower or department complaints.
• Excellent communication skills to answer borrower inquiries and provide clear, professional support.

The Division

The Division of Finance provides fiscal leadership and quality financial systems, processes, and information to state agencies and Utah residents. It promotes a culture of customer service, efficiency, and effectiveness, and expects a high degree of fiscal accountability for the taxpayer resources entrusted to the State.

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
• DHRM rules apply for promotions/transfers.