Field Service Engineer -Electric Power

Career Area:

Operations

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world‑class expertise and a proven ability to adapt to changing demands.

We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

As a Field Service Engineer at Caterpillar, you will provide technical support for field startups of both standard and non‑standard switch gear systems, warranty efforts, remedial repairs, and preventative maintenance contracts in assigned territory. This role will be under the general supervision of the Regional Service Manager.

• Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switch gear.

• Responsible for territory customer satisfaction in the territory.

• Assist or train technicians, Field Service Engineers, and internal/external customers in preventative maintenance, troubleshooting, repair, and testing of equipment.

• Assist the Dealer Product Support Center (DPSC) help desk to resolve customer issues.

• Assist the dealer service and sales personnel in promoting products and services and assist with dealer technician certification.

• Submit daily reports, weekly expenses, and project files in a timely manner.

• Stay current with training on all new and updated platforms.

• Think and Act Strategically:
  Business Acumen, Vision and Purpose, Intellectual Rigor

• Get Results:
  Drive for Results, Change and Adaptability, Leveraging Resources

• Build Organizational Capability:
  Managerial Courage, Holding Self and Others Accountable.
  · Personnel Development:
  Mentor, train, and develop junior service engineers.

• Demonstrated Leadership Style:
  Interpersonal Communication Skills, Professional Presence

• Others:
  Customer Focus, Negotiating

• Position includes on‑call duty for assigned territory.

• Be diligent to protect company assets, IP, and adhering to Caterpillars values.

• Bachelor of Science in Electrical Engineering or Bachelor of Science in Electrical Engineering Technology or minimum 5 years of equipment work experience

• AC/DC Schematic and wiring diagram interpretation skills

• PLC programming experience (Allen Bradley, Schneider, Siemens, GE, etc.), required.

• Human Machine Interface programming experience (Rockwell, Schneider, Siemens, GE, etc.), preferred.

• Knowledge of Power Distribution and Switchgear required.

• Computer proficient including Microsoft Word, Excel, Outlook, and Adobe PDF.

• Requires a valid driver’s license with an acceptable driving record.

• Must live close to a major airport (within an hour’s drive)

• Ability to sit or stand for prolonged periods.

• Ability to perform repetitive operations.

• Ability to lift to 35 lbs.

• Must be willing to travel 75%.

• Excellent oral and written communication skills.

• Excellent business and commercial skills.

• Advanced organizational skills and strong interpersonal skills.

• UT

• Vehicle Allowance will be provided (Towing, insurance, personal use included)

• Phone Allowance will be provided

• Position requires travel, typically 75%

• Visa sponsorship is not available

• Relocati…