Specialist Proctor, Testing Services; Redwood Campus; Part Time

Responsibilities

Under limited supervision, the Test Proctor’s responsibilities include welcoming and checking in test candidates, verifying , and administering a variety of exams. The proctor also monitors candidates during testing. The proctor works and interacts effectively with students, instructors, college staff, and examinees for different vendors to create to create a secure, efficient and courteous testing environment.

• Models excellent customer service in dealing with all Testing Services visitors.
• Greet testers and verify ’s for testing.
• Check testers in for exam appointment.
• Provide exam instructions and ensure unauthorized items are not taken into testing area(s).
• Assign seating area and seat testers.
• Launch computer and/or paper formatted exams.
• Check testers out after exam completion.
• Proctor exams via video surveillance and walk through of exam areas.
• Ensure integrity of exam material and act quickly during exam misconduct.
• Monitor for academic misconduct and report any academic misconduct or exam discrepancy immediately to faculty and supervisor.
• Ensure testers submit all items used during exam(s) and ensure nothing is take out of the testing center facility.
• Handle and maintain confidentiality of highly sensitive information.
• Organize and file exam materials both in paper and electronic formats accurately.
• Look up student information in College Information System(s).
• Enforce and uphold polices and procedures firmly and courteously.
• Ability to work in fast and stressful environment(s).
• Provide accurate and consistent information and instruction in a concise, clear, and professional manner.
• Must be able to multi-task and resolve issues as they arise.
• Assist departmental personnel with other duties as needed.
• Maintain cleanliness of check‑in, work station(s), and testing areas that require use of cleaning materials.
• Operate office equipment.
• Exercise judgment and discretion.
• Answer phones.
• Physical demands require to sit, stand, walk and regularly stoop, kneel, bend or crouch.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
• Other duties as assigned.

• High School diploma or GED equivalent
• Must be able to work designated scheduled hours

• Some college
• 1-year office, reception, or customer service experience
• Experience working with confidential information
• Working at a previous testing center a plus
• Bilingual
  -Spanish (ability to speak and communicate in fluent Spanish)