PERMIT Technician I or II

Position: PERMIT TECHNICIAN I or II
Education Level High School## Description
** BRIEF DESCRIPTION OF THE JOB**:
Accepts and processes online and walk-in applications for building permits; assists with the assignment and tracking of code enforcement cases; manages the scheduling of building and code enforcement inspections; answers phone calls and walk-in customer questions regarding the building permitting, inspections and code enforcement processes.
** ORGANIZATIONAL RELATIONSHIPS**:
* Reports to Assistant Director of Development Services or designee.
* This is a non-supervisory position.
* Works closely with City personnel, has frequent contact with representatives of various governmental, business entities, building trades, and the general public.
** ESSENTIAL DUTIES:*
* * This is a description of the way this job is currently performed; there is potential for accommodation.
** Processes building permits; code enforcement cases and scheduling inspections.
* Answers phone, email and walk-in customer questions regarding building permitting, inspections and code enforcement processes.
* Provides quality customer service to the customers of the department, other city staff and all other work contacts
* Serves as Notary Public.
* Performs related duties as assigned.## Qualifications
** KNOWLEDGE AND ABILITIES:
** Knowledge of:
* Standard office procedures
* General understanding of municipal government
* Building permitting and code enforcement
* Building construction
* Basic accounting and payment processing procedures

Ability to:
* Enter data accurately and consistently using standard software.
* Communicate effectively, both verbally and in writing and in a timely manner.
* Assess and understand a variety of different situations and implement the appropriate next steps in handling customer complaints and/or requests
* Be a team player and establish effective working relations with co-workers
* Deal effectively with the public, including difficult or sensitive situations
* Follow written and verbal instructions
* Operate multi-line phone system
* Operate using effective time management techniques and handle multiple tasks in quick succession
* Read and comprehend city code, ordinances, manuals, memos, letters and interpret technical drawings
* Process and reconcile payments
* Use permit tracking software to manage building permits, code enforcement cases and inspections
** ACCEPTABLE EXPERIENCE AND TRAINING:
*** High school diploma or equivalent
* At least one year of municipal permit clerk, technician experience or building construction experience, or equivalent
* OR any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
** CERTIFICATES/LICENSES

REQUIRED:

*** Valid Texas Class C Driver’s License
** CERTIFICATES/LICENCES DESIRED:
*** Notary Public Certification or ability to obtain within 12 months
* ICC Permit Technician certification or ability to obtain within 6 months
* Bilingual in English and Spanish  Applicants with two years of municipal permit clerk/technician experience or building construction experience with a current ICC Permit Technician Certification will be considered for Permit Technician II   |  |  |  |  |  || --- | --- | --- | --- | --- ||
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* * nnovation |
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* * ustomer Focus |
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* * ntegrity |
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* * xcellence |
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* * espect |
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