Service Advisor

Jim Taylor Auto Group is a people-first automotive organization built on relationships, integrity, and growth. We believe great results come from taking care of our employees just as well as our customers. Our core values — Dedication, Responsibility, Initiative, Value, and Empathy (DRIVE) — guide how we work, how we serve, and how we support one another every day. At Jim Taylor Auto Group, we don’t just sell or service vehicles — we build trust, careers, and lasting connections.

Because here, People DRIVE Us.

The Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for creating a positive, transparent, and efficient service experience by understanding customer concerns, preparing repair orders, and communicating clearly throughout the repair process. The ideal candidate has a strong customer service background, thrives in a fast-paced environment, and works well as part of a team.

We believe taking care of our people is essential to taking care of our customers. As part of the Jim Taylor Auto Group team, you’ll enjoy a comprehensive benefits package that supports your health, growth, and success, including:

Medical, Dental, and Vision Insurance

Disability & Life Insurance

401(k) Retirement Plan

Paid Vacation and 5 Paid Holidays

Free Medical Clinic Access

Free Mental & Physical Therapy Services

Free Access to a Nutritionist

Employee Discount Program

Fun Employee Appreciation Events

Required:

2+ years of customer service experience

High school diploma or equivalent

Excellent communication and interpersonal skills

Basic computer proficiency

Ability to work in a fast-paced, team-oriented environment

Positive, professional attitude

Valid driver’s license with a clean driving record

Preferred:

Previous automotive or service advisor experience

Ability to learn and apply new technology and service procedures

Greet customers promptly and professionally

Listen to customer concerns and document service needs accurately

Prepare repair orders with clear descriptions, estimates, and timelines

Communicate inspection results and recommended services to customers

Coordinate with technicians and dispatch to ensure efficient workflow

Provide updates throughout the repair process and obtain proper approvals

Explain completed work and charges clearly to customers

Schedule service appointments and handle inbound service inquiries

Maintain accurate documentation and support high customer satisfaction standards

Assist with resolving customer concerns in a timely and professional manner

Additional Postings available from Jim Taylor Auto Group