Student Information Helpdesk Assistant

Student Information Helpdesk Assistant

Department: Education Services

Salary: £30,231 to £33,925 per annum pro rata inclusive

Closing Date: Monday 16 March 2026

Interview Date: Monday 13 April 2026

Reference: CEN-EDU-2026-05

The London School of Hygiene & Tropical Medicine (LSHTM) is one of the world's leading public health universities. Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice.

We are looking to recruit a full-time Student Information Helpdesk Assistant to join our Education Services department. Based in the new state‑of‑the‑art Education Centre on the Tavistock Place campus, you will deliver a student‑focused, professional, friendly, and efficient service.

The role is multi‑competency, providing a first stop shop for student enquiries (in‑person, via email and the Case Management system), offering routine information, advice and guidance on a breadth of topics, making appointments with Student Support Services staff, and providing sign‑posting and onward referral as appropriate.

We expect you to have an undergraduate degree (or equivalent qualification or relevant professional experience) and experience working in a post‑16 Education setting, with an understanding of the student journey. Strong administrative skills and up‑to‑date knowledge of IT packages, including word processing, spreadsheets, databases, email and internet, are also essential. Further particulars are included in the job description.

The post is full time, 35 hours per week, 1 FTE, permanent.

The salary will be on the LSHTM salary scale, Grade 3 in the range £30,231 – £33,925 per annum (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service. Annual leave entitlement is 30 working days per year, pro‑rata for part‑time staff. In addition to this there are discretionary “Wellbeing Days”. Membership of the Pension Scheme is available.

The position is based in London at LSHTM.

Applications should be made online via our jobs website. Online applications will be accepted by the automated system until 10pm of the closing date. Any queries regarding the application process may be addressed to

The supporting statement should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as “Please see attached CV” will not be considered acceptable.

Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.

The London School of Hygiene & Tropical Medicine is committed to being an equal opportunities employer. We believe that when people feel respected and included, they can be more creative, successful, and happier le we have more work to do, we are committed to building an inclusive workplace, a community that everyone feels a part of, which is safe, respectful, supportive and enables all to reach their full potential.