Clinical Improvement Coordinator

Our promise to you:

Joining Advent Health is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Advent Health is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.

All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

* Benefits from Day One:
Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

* Paid Time Off from Day One

* 403-B Retirement Plan

* 4 Weeks 100% Paid Parental Leave

* Career Development

* Whole Person Well-being Resources

* Mental Health Resources and Support

* Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

1000 WATERMAN WAY

City:

TAVARES

State:

Florida

Postal Code:

32778

Job Description:

GENERAL

SUMMARY:

The Clinical Improvement Coordinator is responsible for monitoring and impacting improvement in patient satisfaction. The Clinical Improvement Coordinator rounds on the care team and patients, monitors comments received, analyzes patient satisfaction survey scores, and facilitates patient experience training/presentations. Identifies opportunities for improving care or preventing events that have a negative impact on patient care.

PRINCIPAL DUTIES AND

JOB RESPONSIBILITIES:

* Rounds on care team on a daily basis to observe quality of care delivered to patients and family and provides coaching/feedback to care team.

* Rounds on patients on a daily basis to discuss the quality of care they are receiving and provides feedback to care team staff and nurse manager.

* Works closely and communicates with clinical leaders from inpatient nursing, the Emergency Department and Surgical Services.

* Facilitates use of survey data to develop proactive measures to improve patient satisfaction.

* Is responsible for preparation of timely and accurate reports of data collected for the review activities listed above for presentation to members of the Medical Staff, Medical Staff committees, hospital committees, and/or Administration.

* Creates and completes data reports for leaders on a weekly, monthly, and ad hoc basis to include, but not limited to: HCAHPS, ED CAHPS, and OAS CAHPS detail reports.

* Monitors the above outcomes on a monthly basis and reports analyzed trends to leaders for monthly Pier Review Committees including action plans.

* Presenter/educator for patient experience training/presentations involving entry level, clinical, and physician team members.

* Oversees training and education schedule for Advent Health Waterman Patient Experience. Manages educational requests received.

* Completes and submits Origami to Risk Management for any grievances that may be received from time to time.

* Performs other related duties as assigned or requested.

Knowledge, Skills, and Abilities:

* Computer skills with a proficiency in Microsoft Office and must be adaptable to new software programs. [Required]

* Strong interpersonal skills [Required]

Education:

* Bachelor's of Nursing [Preferred]

Field of Study:

* Graduate of an approved school of nursing Required

Work Experience:

* 3+ years of clinical experience [Required]

Additional Information:

* N/A

Licenses and

Certifications:

* Registered Nurse (RN) [Required]

* Basic Life Support - CPR Cert (BLS) [Required]

* Advanced Cardiac Life Support Cert (ACLS) [Required]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements
- Pay Range:

$31.82 - $59.17

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.