MH Switchboard Operator

Summary

Responsible for handling incoming calls. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include:
Instill Trust and Value Differences Patient and Community Focus and Collaborate

• Open/close switchboard following standard procedure.
• Screen all calls and, following clinic guidelines, direct appropriately to physicians, other medical personnel, administrators and support staff.
• Keep records of switchboard function as directed.
• Take messages following guidelines related to timeliness and place return calls as requested.
• Page staff and make announcements as directed.
• Announce emergencies following clinic protocol.
• Assist other departments as directed.
• Demonstrate current competencies applicable to job position.

• Education:
  
  High school diploma.
• Experience:
  
  Minimum of one year experience in switchboard operations, preferably in a health care setting.
• Knowledge of clinic policies and procedures related to switchboard operations.
• Knowledge of how to operate switchboard equipment.
• Knowledge of customer services principles and techniques.
• Skill in screening and directing calls in a pleasant and expeditious manner.
• Skill in efficiently operating console and peripherals.
• Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison.
• Ability to adapt and learn how to use new switchboard equipment.
• Ability to work cooperatively as a member of clinic's front-line service team.
• Ability to respond to stressful/emergency situations in a calm and effective manner.

• Environment:
  Office setting.
• Minimal exposure to communicable diseases.
• Physical/Mental Demands:
  Must be able to sit up to 8 hours/day. Occasional stress from dealing with upset customers and/or emergency situations.
• Supervisory Responsibility:
  Supervises other operators/message center representatives as delegated.

$17.33–$25.26 per hour

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Morton Hospital – 88 Washington Street, Taunton, Massachusetts 02780

Per Diem

Variable

1199 SEIU United Healthcare Workers East