Patient Finance Rev Trainer

Overview

SUMMARY:

Reports to the Manager of Patient Access. Reviews revenue enhancement activities in scheduling, pre-registration, registration and financial counseling to ensure performance accuracy and consistency of the Patient Financial Advocates and Patient Accounts Representatives. Coordinates and leads revenue cycle-related training activities. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences Patient and Community Focus and Collaborate.

• Reviews Quality Assurance (QA) reports and patient accounts to determine and measure individual and group input accuracy as well as identify needs for additional training or revision of current processes.
• Works with managers and supervisors of front-end functions to identify areas requiring improvement and development of additional QA activities.
• Identifies quality indicators, compiles and develop reports. Works with Information Systems (IS) and/or Patient Financial Services (PFS) to define technology/software/report requirements and implement necessary modifications.
• Communicate and train staff on site on new policies, procedures and workflows.
• Coordinates and leads revenue cycle-related training activities.
• Provides communication links across scheduling, pre-registration, registration and financial counseling departments to coordinate effective information flows.
• Reviews all patient coverage denials related to department.
• Support and complete onsite registration in times of patient overflow or staff shortage.
• Performs other duties as required.
• Supervisory Responsibility: None.

Minimum Qualifications

• Basic Knowledge: A level of knowledge generally obtained through four years of college or equivalent hospital experience. Knowledge of online computer system and spreadsheet software required. Knowledge of third-party billing, insurance information, and standard office applications is required. Must have strong verbal and written communication skills to provide excellent customer service. Must be able to explain third-party payment limitations and hospital payment policies to patients and staff.
  
  Must be detail- and quality-oriented.
• Experience: Five year’s experience as a Patient Accounts Representative, in a hospital business office setting or in a patient registration department.
• Independent Action: Performs independently within administrative policies and practices and the scope of the affiliate organization.

Work Environment and

Physical Requirements:

Typical office environment.

Location: Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780

Work Type: 7am-3:30p

Work Shift: Day

Daily

Hours:

8 hours

Driving

Required:

Yes

Pay Range
$48,068.80-$79,372.80

EEO Statement
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.