Outreach Case Manager Community Support

Job Type: Full-time, 40 hours
Salary Range: $45,000 - $47,000
Location: Taunton, MA;
New Bedford, MA;
Brockton, MA
Program Name: Community Support Program
Hybrid Work Option: Once trained

At Community Counseling of Bristol County (CCBC), we are building an amazing team of professionals who are changing the way mental health is treated in southeastern Massachusetts. We can be found in schools, homes, the community, and at our Taunton offices, empowering our clients with evidence‑based behavioral health treatments. CCBC is a non‑profit community mental health center serving 50 communities in Massachusetts and growing.

We provide inpatient, outpatient, and urgent care services to adults and children overcoming depression, anxiety, mood disorders, substance abuse, and many other conditions. If you are caring, dedicated, and ready to grow your career, we would love to hear from you!

The Community Support Program (CSP) is now hiring full‑time Community Outreach Case Workers to join our teams in Bristol and Plymouth counties. Our program provides short‑term, intensive, case‑management support services to clients with a history of behavioral health and/or substance‑use disorders. As a CSP worker you will assist clients to reach their short‑term goals and live independently and successfully in the community.

By connecting clients to community resources, you can help them achieve higher quality of life and reduce the need for 24‑hour levels of care.

Strongly prefer multilingual candidates able to speak and read either Spanish, Portuguese, Haitian Creole, or Cape Verdean Creole.

• Establish and maintain relationships with clients, providing contact and support through outreach in the community, client’s home, inpatient treatment facility, or other designated location.
• Collaborate closely and effectively with all internal/external team members and natural supports.
• Conduct comprehensive needs assessment and create individualized action plan (IAP).
• Connect client to benefits, housing, health care and other resources needed to support client goals; provide transportation to essential medical and behavioral health appointments.
• Foster empowerment, recovery, and wellness, including linkages to recovery‑oriented, peer support and/or self‑help supports and services.
• Document all encounters, and contacts made with clients and collaterals and maintain client electronic medical record.
• Obtain insurance authorizations and check eligibility on a daily basis.
• Actively participate in staff meetings, in‑service training, and all other agency‑sponsored events.

• Bachelor’s degree in psychology, social work, sociology, or a related field, or a minimum of 3 years related experience.
• Must have good time‑management skills, verbal and written communication skills, and interpersonal skills.
• Personal, insured vehicle with a clean driving record (driving record will be verified).

• Multilingual (able to speak and read Spanish, Portuguese, Haitian Creole, Cape Verdean Creole, etc.).

A short‑term program that provides intensive case‑management services to clients considered to be “at risk” within the community.

CCBC Community Support Program
1 Washington St. Taunton, MA 02780
Phone:  ext 4062

• The largest, most innovative mental health and substance abuse care provider in southeastern MA, with a 50‑year history.
• We serve over 12,000 clients annually.
• Commitment to innovation and evidence‑based practice.
• Commitment to erasing the stigma that can surround trauma, mental illness, and addiction.
• A short commute from both Boston and Providence.
• 3 weeks paid vacation to start.
• 12 paid holidays and sick leave.
• Health, dental, disability, and life insurance.
• 403(b) with up to 5% employer match.

Working with CCBC gives you the chance to change your own path while helping others find theirs. As you provide hope and healing to people who need it most, you’ll be just as inspired by the quality of people you work with as by the outcomes you provide together. Join us and be a part of the next success story.