Service Coordinator

Job Description

New England Safety Systems, Inc is currently seeking a full‑time Service Coordinator for our service Department. Full benefits package includes health/dental, life, and 401k.

• Maintain the Service Techs daily scheduled and dispatch the techs as service calls are requested
• Schedule return trips with customers when parts are in
• Maintain the on‑call schedule for service technicians
• Maintain the customer database with current information
• Clear and concise communications with department managers, employees, and customers, including keeping customers apprised of company schedule and requested lead‑times
• Take incoming customer calls
• Schedule and coordinate service calls as calls are received
• Confirm schedule with customer, AHJ, subcontractor, and any other parties concerned
• Create dispatch tickets for service calls
• Dispatch service technicians
• Debrief service technicians after completion of each call
• Respond to all messages left overnight
• Maintain the dispatch schedule
• Forecast workload for 2–3 days out
• Continually update customers with the status of delayed jobs
• Follow up on all pending and recommended work
• Track jobs waiting for parts
• Maintain customer history files in database
• File service orders
• Facilitate return of warranty parts
• Update service database from service ticket
• Other duties as assigned

• Advanced customer service skills
• Ability to multi‑task
• Organized, geographical knowledge of service area or map reading skills
• Knowledge of industry is recommended
• Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
• Knowledge of Word, Excel, Adobe, Service Trade, and Quick Books a plus

Your benefits will include a competitive compensation plan and paid time off benefit. After 90 days you may enroll in the company’s health & welfare benefit plans, depending on eligibility. As well as a 401K Savings Plan, with company match. We look forward to reviewing with you the specific benefits you would receive as an employee of New England Safety Systems.

The above information is provided as a highlight of the major benefits offered to most full‑time team members, this is not a summary plan description or official plan document.

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Note:
This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned.

New England Safety Systems Inc. in Taunton, Massachusetts was established in 2005 as a full‑service commercial, residential, and industrial fire and burglar alarm installation company. 2025 marks our 20th year in business as a privately owned, family operated company. Today we are a full‑service company providing safety, security, and fire protection systems. We offer design, installation, maintenance, and repair of these systems for commercial and industrial companies.

Our philosophy is to treat our employees with respect. We are grateful for the stellar service our team provides to our customers. The result has been long‑term relationships with our customers based on trust, loyalty, and service.

We offer a wide range of systems for security, fire, access control, video surveillance, 24/7 "UL" list‑approved central station monitoring, and all of your electrical needs.