Housing Support Worker

Arc provide supported accommodation and outreach services to those experiencing homelessness in Somerset. We are looking for Housing Support Staff to join our team and provide housing management, client support, care and supervision to clients living in our 24 hour supported hostel.

This is a part time role of 15 hours per week on a 12-month fixed term contract

As a Housing Support Worker, your responsibilities will be, but not limited to...

• Actioning any safeguarding concerns in line with Arc policies and procedures
• Ensuring that rent, service charges and other financial commitments are effectively managed and helping clients to ensure their income maximisation, along with support with money management, and debt.
• Ensuring clients abide by the conditions of their licence or tenancy agreement, and that any breaches are dealt with effectively, efficiently and in accordance with Arc Policies.
• Inducting new clients into their accommodation and to other associated support services
• Preparing accommodation for new clients including recording repair and maintenance issues and reporting to Property Services team or other appropriate colleagues.
• Providing necessary information, advice and support to help clients sustain their tenancy and provide tenancy sustainment support to clients after they have moved on.
• Maintaining appropriate records, share relevant information using designated systems, (following Arc policies, procedures regulatory and legislative requirements) regulations.
• Organising and facilitate house meetings and find ways to maximise participation and engagement, to ensure smooth running and best possible experience for clients.

Ensuring that clients are encouraged to access appropriate, sustainable move-on opportunities in the voluntary, statutory, and private sectors and are provided with support to meet their needs and abilities in order to help them develop the required skills for independent living. This may include one to one and group work to:

• Support with how to plan meals, cook & clean,
• One to one key worker personal support on ‘anything and everything’ that may contribute to tenancy sustainment, self-esteem, confidence building.
• Supported access to work placement and employment support including opportunities through our in-house Crescent Cleaning Services which provide opportunities for previously homeless people to engage in cleaning employment
• Opportunities to engage in creative in/formal learning opportunities.

Arc provide supported accommodation and outreach services to those experiencing homelessness in Somerset. We are looking for Housing Support Staff to join our team and provide housing management, client support, care and supervision to clients living in our 24 hour supported hostel.

This is a part time role of 15 hours per week on a 12-month fixed term contract

As a Housing Support Worker, your responsibilities will be, but not limited to...

• Actioning any safeguarding concerns in line with Arc policies and procedures
• Ensuring that rent, service charges and other financial commitments are effectively managed and helping clients to ensure their income maximisation, along with support with money management, and debt.
• Ensuring clients abide by the conditions of their licence or tenancy agreement, and that any breaches are dealt with effectively, efficiently and in accordance with Arc Policies.
• Inducting new clients into their accommodation and to other associated support services
• Preparing accommodation for new clients including recording repair and maintenance issues and reporting to Property Services team or other appropriate colleagues.
• Providing necessary information, advice and support to help clients sustain their tenancy and provide tenancy sustainment support to clients after they have moved on.
• Maintaining appropriate records, share relevant information using designated systems, (following Arc policies, procedures regulatory and legislative requirements) regulations.
• Organising and facilitate house meetings and find ways to maximise participation and engagement, to ensure smooth running and best possible experience for clients.

Ensuring that clients…