IT Support Technician

Role: IT Support Technician

Location:

Taunton (on-site with some remote support)

Salary:
Up to £30,000 per annum

Benefits: 25 days holiday + bank holidays, enhanced family leave, wellbeing support, life assurance + more

Our client, an exceptional independent school is hiring an IT Support Technician to support a busy and vibrant education environment.

This role offers the opportunity to play a hands-on part in keeping technology reliable, secure, and ready for daily use across a school community and partner sites.

You’ll be central to day-to-day IT operations, supporting staff and students while contributing to infrastructure upgrades and long-term improvement projects.

What you’ll do

Provide first- and second-line IT support across desktops, laptops, tablets and peripherals

Act as the go-to contact for day-to-day technical issues, troubleshooting and escalation

Support school events, ensuring AV, networking and classroom technology run smoothly

Work closely with the Network Manager on upgrades, maintenance and infrastructure projects

Manage and support servers, cloud services, networks and endpoint environments

Maintain secure IT operations, including patching, backups, access control and safeguarding

Deploy and manage end-user devices across Windows, macOS and ChromeOS

Set up and troubleshoot AV systems, including interactive screens, projectors and digital signage

Support Microsoft 365, cloud platforms and education-specific applications

You’ll work closely with teaching staff, support teams, students and external partners to ensure technology enhances learning and day-to-day operations.

What we’re looking for

Experience supporting end users across Windows 10/11, macOS and ChromeOS

Knowledge of device management tools such as Intune, Autopilot, Apple School Manager or MDM

Hardware troubleshooting experience across PCs, laptops, printers and peripherals

Understanding of Windows Server, Active Directory, Entra  (Azure AD) and Group Policy

Exposure to Microsoft 365 (Exchange Online, SharePoint, Teams)

Networking fundamentals including DHCP, DNS, TCP/IP, VLANs, switching and Wi-Fi

Familiarity with backup, security and endpoint protection tools

Experience supporting education technology, MIS platforms or classroom AV is highly desirable

The ideal candidate will be curious, organised and approachable, with strong communication skills and a genuine interest in learning and developing within a fast-paced, people-focused environment.

Why join?

A varied, hands-on role with real impact in an education setting

Supportive environment with clear training and development pathways

Strong focus on wellbeing, inclusion and career progression

Opportunity to grow alongside a values-led, sustainability-focused organisation

Apply now to play a key role in supporting modern, secure and innovative IT environments