Receptionist, Healthcare

Do you want to be part of the delivery of healthcare services across the Blackdown Hills? Due to retirement, we have an opportunity within our lovely reception team at Hemyock.

We are looking for front of house receptionist to support ournon-clinical and clinical teams care for our patients.

Good customer service skills are essential, you need to care about the patients and service we provide to them, support the team to achieve their objectives, have a good attention to detail and a methodical approach to admin.

The initial hourly rate will be dependent on experience.

As a member of the practice team, you have access to the NHS pension scheme for which the employer contributions are 23.7%, the Blue Light card, offering a wide range of exclusive discounts to public sector workers and the vivup Employee Assistance Programme. A full-time post would have 35 days holiday, including bank holidays (pro-rata for part-time employees).

Applications are via the NHS jobs website.

To assistthe reception team in Hemyock, but potentially across all three sites in a front of houserole so that a high standard of customer service is delivered to patients whoare accessing our service. The role will support the multi-disciplinary team dealing with on the day work but also in achieving our overall practice objectives.

Theorganisational purpose of the Blackdown Practice is to provide high quality clinical and dispensing services to the practice population.

Weaim to deliver a service that staff would wish for a family member and thatstaff and patients would recommend to others.

Weneed to meet the regulatory requirements within budget and ensure that the practiceremains robust financially so partners will invest, and the practice remainsviable.

Wewant those working in the practice to enjoy their roles and maintain the correct balance of caring for patients, caring for each other and caring forthemselves.

The key responsibilities ofthis role are to:

• Process prescription requests via email,phone, face-to-face and online.
• Process appointment requests and administrative queries received via email, phone, face-to-face and online andeither book an appropriate appointment or signpost patients to the correctservice.
• Understand and follow the standard operating procedures for dispensary and reception processes applicable to the assistant role.
• Hand out dispensed medicines accurately andensure patient knows how to order their prescription items the following month.
• Collect prescription charges accurately andensure that the exemptions are signed for appropriately, processing paymentsaccurately through the card machine and tills and follow cashing up and end ofday financial processes.
• Monitor and record fridge temperatures andalert a dispenser or nurse to any reading that is out of range.
• Ensure the safe ordering, receipt and custodyof NHS prescriptions, whether blank, printed or signed.
• Date checks of both medications and clinical rooms.
• Correctly manage e-mails and tasks receivedand send appropriate e-mails and tasks.
• Process initial registration requirements for patients new to the Practice or who are temporarily registering that includes the correct registration requirements for dispensing doctors.
• Understand the basics of providing access tomedical records and process initial requests for on-line access.
• Input data into patients healthcare recordsas necessary.
• Photocopy documentation as requested.

Site responsibilities:

• Ensure the entrances to the Practice allow an unobscuredview into the building and all necessary posters/notices are displayed.
• Ensure consulting rooms are prepared prior toeach surgery session.
• Ensure daily surgeries run efficiently andsmoothly, advising patients of any delays and be able to add or amend clinicsas necessary.
• Ensure visits are allocated and bring anyvisits not allocated to the attention of Hemyock Reception.
• Ensure the waiting room and patient toiletsare tidy and clean and take remedial action if not, highlighting if more in-depthcleaning is required. Ensure out of date information is removed from noticeboards.
• Ensure the samples are transferred by a memberof staff to the main…