Dispenser

Do you want feel part of the delivery of rural healthcare services across the Blackdown Hills? We have an opportunity in our dispensary to work across our dispensary teams in Hemyock, Churchinford and Dunkeswell.

We are looking for a trained dispenser.

Good customer service skills are essential, you need to care about the patients and service we provide to them, support the team around you to achieve their objectives, have a good attention to detail and take pride in the delivery of a friendly, safe and responsive dispensing service.

The hourly rate will be dependent on experience.

As a member of the practice team, you have access to the NHS pension scheme for which the employer contributions are 23.7%, the Blue Light card, offering a wide range of exclusive discounts to public sector workers and the vivup Employee Assistance Programme. A full-time post would have 35 days holiday, including bank holidays (pro-rata for part-time employees).

Applications are via the NHS jobs website.

As a qualified dispenser you would be responsible for the processing of prescriptions in accordance with practicepolicy and extant legislation.

In addition, the post holder will be required tosupport the dispensary manager in ensuring a high-level of service is always delivered and will also be part of the multi-disciplinary team efforts to meet the objectives of the practice.

The Blackdown Practice is here to provide high quality clinical and dispensing services to the practice population.

Weaim to deliver a service that staff would wish for a family member and thatstaff and patients would recommend to others.

Wewant those working in the practice to enjoy their roles and maintain the correct balance of caring for patients, caring for each other and caring for themselves.

The key responsibilities of a dispenser are to:

• Understand and follow the standard operating procedures for dispensary processes which ensure working practices comply with the relevant elements of the Medicines Act and Misuse of Drugs Actin relation to receiving, storing, processing, transferring and disposing ofstock, prescriptions, dispensed items and patient returns.
• Process prescription requests via email, phone, face-to-face and online.
• Answer incoming phone calls,transferring calls or dealing with the callers request appropriately.
• Fulfil a prescription with reasonable promptness, limit owings and therefore return trips by the patients but also managing the overall stock levels within the dispensary, to minimise wastage and expenditure.
• Accurately dispense and checkall prescription items for dispensing patients (in monitored dosage system where appropriate).
• Endorse prescriptions appropriately so the dispensing fees, reimbursement of drugs and other fees are claimed,reimbursed and renumerated correctly.
• Hand out dispensed medicines accurately and ensure patient knows how to order their prescription items the following month.
• Collect prescription charges accurately and ensure that the exemptions are signed for appropriately,processing payments accurately through the card machine and tills and follow cashing up and end of day financial processes.
• Correctly manage e-mails andtasks received and send appropriate e-mails and tasks.
• Support the completion of Dispensary Review of Use of Medicines (DRUMs), and the achievement of the Dispensary Services Quality Scheme (DSQS).
• Record near misses and significant events according to the practice process.
• Ensure the safe ordering receipt and custody of NHS prescriptions, whether blank, printed or signed.
• Maintain a tidy, clean andsafe working environment at all times.
• Attend team meetings.

In addition to this,dispensers when working at the branch surgeries are expected to be able tosupport the receptionist on duty and:

• Process personal, telephone and e-requests for appointments and either book an appropriate appointment or signpost patients to the correct service.
• Process initial registration requirements for patients new to the Practice or who are temporarily registering that includes the correct registration requirements for dispensing doctors.
• Understand the basics of providing access to medical records…