PCN Administration Assistant

We have an exciting opportunity for a new Primary Care Network (PCN) Administration Assistant to join our Tone Valley PCN team, working with Proactive Care (PAC) and Enhanced Health in Care Homes (EHCH) at Creech Medical Centre, and Community Investigation Hub (CIH) at Taunton Vale Healthcare.

The PCN Administration Assistant is responsible for undertaking a wide range of administrative duties, and for the provision of administrative support to the members of the PCNs PAC, EHCH and CIH Teams in relation to their patient-facing and non-patient-facing work.

The PCN Administration Assistant will work closely with the Operational Leads, as well as the relevant teams and practices, to support the implementation of the proactive model of care and Community Investigation Hub work for the PCN patients; including the design, development and maintenance of services, standard operating procedures, template documentation, policies, pathways and accurate coding of activity and quality improvement.

The PCN Administration Assistant will support EHCH Team with the booking and organisation of care home rounds, multi-disciplinary meetings and administrative roles as required by the EHCH to support project delivery.

The PCN Administration Assistant will support PAC and EHCH Team with administration support and minuting for multidisciplinary team meetings and multi-agency risk meetings (MARM).

The PCN Administration Assistant will start early each day with the CIH Team to rebook patients in the event of short notice sickness and to support with coding CIH activity and monitoring this across the 5 GP Practices, full training will be given.

The PCN Administration Assistant will also support the Practices to effectively book patients into the correct Community Investigation Hub appointments and send out information to patients and follow up in advance of appointments to reduce DNA rates or non-compliance with pretest instructions.

he PCN Administration Assistant will support PAC and CIH Team members in the development, and maintenance, of their relationships and engagement with the PCN practices and other stakeholders across the neighbourhood. This is to ensure a collaborative approach to service development and delivery.

The PCN Administration Assistant will assist the PAC, EHCH & CIH Team in ensuring the dissemination of information across the member practices, and to neighbourhood stakeholders as appropriate. They are tasked with supporting the administration of any shared learning events as well as PAC, EHCH & CIH Team meetings, meetings with member practices and with neighbourhood stakeholders.

The Tone Valley PCN consists of 5 like-minded Somerset practices;
Lyngford Park Surgery, Taunton Vale Healthcare, Creech Medical Centre, Warwick House Medical Centre, North Curry Health Centre and are responsible for the provision of excellent care to 36,500 patients in Taunton.

The successful candidate must have a full UK driving licence and access to own vehicle as travelling across the locality is a requirement for this role

Salary: based on Agenda for Change Band 3 (dependent on experience)

Primary key responsibilities of the role:

The following are the core responsibilities of the PCN Administration Assistant. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

f. To monitor generic PCN PAC and EHCH Team email correspondence throughout the working day; to action those appropriate to own role and skillset; to distribute any others to PAC and EHCH Team members as appropriate; to escalate any queries or concerns to Operational Lead

g. To monitor generic PCN PAC and EHCH Team tasks throughout the working day; to action those…