Product Stewardship - Customer Support

Job : 40908 |
Location: Tarragona, Tarragona, Spain

Clariant is a focused, sustainable, and innovative specialty chemical company. We connect our customers to value‑adding and sustainable solutions for products used in countless everyday applications. We are seeking a Product Stewardship – Customer Support professional to join our Technology & Sustainability team in Tarragona, Spain, serving as a critical link between regulatory expertise and customer excellence.

• Ensure effective and compliant communication with Clariant customers regarding chemical regulatory questions about products
• Conduct regulatory compliance checks for all information provided to customers, ensuring accuracy and legal conformity
• Maintain comprehensive traceability of customer requests and responses for audit and quality purposes
• Coordinate with Product Stewardship specialists to route complex questions requiring specific expert knowledge
• Actively contribute to best practice exchanges and process optimization initiatives with peers across EMEA and global regions (NORAM, LATAM, APAC)
• Liaise with Product Stewardship Business Partners and Business Unit functions (including Product Managers) to optimize product data information flow
• Serve as the go‑to person for operational regulatory questions for the Care Chemicals business unit in EMEA
• Retrieve and assess regulatory data from various internal and external sources to support customer inquiries
• Issue legally binding regulatory statements based on thorough analysis of complex chemical regulatory contexts
• Drive continuous improvement of customer request handling processes and response quality
• Support the development and implementation of regulatory communication standards and guidelines
• Collaborate cross‑functionally to ensure seamless information flow between regulatory, commercial, and technical teams

• Degree in Chemical Engineering, Chemistry, Life Sciences, or comparable technical/scientific education, OR extensive long‑term experience in the chemical industry
• 3+ years of professional experience in a technical role or support role; background in chemicals and/or customer support is highly valued
• Strong technical understanding and ability to grasp complex interrelationships
• Knowledge of chemical regulations (REACH, CLP, and other relevant EMEA regulatory frameworks) or willingness to develop expertise through training
• Proficiency in SAP systems for data retrieval and management, or ability to learn quickly
• Fluent in English (written and spoken); additional European languages are an advantage
• Excellent communication skills with the ability to explain complex regulatory and technical concepts clearly to diverse audiences
• Structured thinking and systematic approach to problem‑solving and decision‑making
• High level of independence and self‑management capabilities with strong accountability
• Decisiveness and resilience when handling challenging regulatory situations and customer expectations
• Customer‑focused mindset with commitment to delivering accurate and timely responses
• Eagerness to learn and adapt to new processes, products, and regulatory requirements

• An international, interdisciplinary, and diverse work environment where your contributions create meaningful impact
• Engaging and challenging projects that significantly influence our company and customers
• Permanent employment contract.
• Great work environment in Tarragona.
• Work in open and collaborative culture, respectful and committed to your professional development.
• Receive thorough training on all internal processes, products, and systems to ensure your success from day one
• Work with international peers across EMEA, North America, Latin America, and Asia‑Pacific to share best practices and drive innovation
• Gain deep expertise in chemical regulations and product stewardship while developing cross‑functional business acumen
• Join a company committed to sustainability and innovation, where your contributions shape how we serve customers responsibly
• Competitive compensation and benefits package

Rodrigo Wintersteller
Talent Acquisition Partner EMEA
Tel. +49 69/305-80582

At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation.