E-commerce Sales & Customer Service Representative

Overview

At Talent Pop App
, we are dedicated to helping high-growth e-commerce brands turn exceptional customer support into a powerful revenue engine. We firmly believe that superior service is the ultimate sales strategy.

• Sales Conversion:
  Proactively engage customers to identify sales opportunities, executing upselling, cross‑selling, and product bundling to maximize the Average Order Value (AOV).
• Revenue Recovery:
  Implement targeted efforts for abandoned cart assistance and manage subscription recovery and win‑back campaigns to recapture lost revenue and boost Customer Lifetime Value (LTV).
• Customer Advocacy:
  Serve as the professional voice of the brand across all communication channels (phone, email, live chat, SMS), resolving inquiries and offering expert product guidance.
• Order Excellence:
  Efficiently manage all post‑purchase and order‑related concerns (tracking, returns, and exchanges) to ensure a seamless experience that encourages immediate repeat purchases.
• Data Entry & Reporting:
  Accurately log all customer interactions and sales data, contributing to reporting that identifies trends and drives process improvements.

• Mandatory
  
  Experience:
  
  1+ year of proven remote/online sales and customer support experience is essential.
• E-commerce Proficiency:
  Must be comfortable and experienced with the sales‑focused aspects of e-commerce support (e.g., upselling, managing subscription issues, driving sales conversion).
• Communication & Persuasion:
  Outstanding verbal and written communication skills with a natural ability to quickly build rapport and convert conversations into sales.
• Tech Savvy:
  Familiarity with e-commerce platforms like Shopify and key customer engagement/CRM software is a significant advantage.
• Work Environment:
  Must be a highly motivated self‑starter comfortable thriving in a remote, high‑performance setting.

• A dedicated personal computer or laptop (i5 processor or modern equivalent).
• A stable, high‑speed internet connection (minimum 15 Mbps download and upload speed).
• A quiet, professional workspace suitable for conducting clear, uninterrupted calls.

• Incentive Pay:
  Opportunity to earn commissions and performance bonuses in addition to your base salary.
• Work Flexibility: 100% permanent work‑from‑home setup—zero commute required.
• Benefits:
  Comprehensive health coverage (HMO or monthly stipend) and paid time off.
• Growth:
  Clear paths for career advancement and professional skill development within a supportive team.

• Select Position:
  When applying, please choose “Brand Concierge” from the list of available roles.
• Enter Code:
  In the application form, you must enter the unique code ECSR in the designated application code field.

Ready to be the revenue‑driving force behind top E-commerce brands? Apply now to become our next E-commerce Sales & Customer Service Representative!