Patient Service Executive

Responsibilities

• Providing the best service and explanation of customer needs for hospital products and facilities so that patients/patient families can make the best decisions regarding the health facilities and services they will undergo.
• Builds relationships with patients, families and staff to create an environment where patient experience and satisfaction is paramount.
• Communicates findings appropriately to healthcare team members.
• Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.
• Works with appropriate individuals or departments to limit or resolve delays in services and is able to communicate well with patients and families.
• Act as an intermediary for Hospital Administration on behalf of patients and their families.
• Educate healthcare professionals and employees about ways to humanize patients.
• Make follow-up telephone calls to discharged patients and ask for feedback about their experience while in hospital and forward all questions/input of a clinical and non-clinical nature to the relevant manager.
• Anticipate and identify patient needs.
• Providing guidance and positive support to patients/families in a more personal manner while ensuring their entire series of care runs according to procedures.
• Develop a care plan to meet their personal health care needs.
• Treat patients with empathy and respect and conduct yourself in a professional manner.
• Comply with organizational guidelines and health care laws and regulations.
• Attend ongoing training and courses to keep up with new developments in health care.
• Implement procedures and practices for quality and safety services, including attending training, collecting data, documenting and/or making reports needed to support the achievement of hospital wide indicators and related department/unit targets.

• Diploma (D3) Degree from any related major.
• Bachelor Degree from any related major.
• Minimum 1 year work experience in the same field.
• Excellent verbal and written communication skills for interacting with patients, families, and hospital staff.
• Understanding of medical billing procedures and insurance processes is beneficial.
• Familiarity with healthcare regulations and patient privacy laws (e.g., HIPAA) to ensure compliance.