Digital Platforms Coordinator

We have an exciting new opportunity at PCE for a Digital Platforms Coordinator to work as part of our Digital Business Support team.

The Digital Platforms Coordinator is a key role within PCE’s Digital Team, managing the day to day operation of PCE’s digital platforms and supporting end user adoption of PCE’s digital tools.

Key tasks include the setup and configuration of new projects, managing user access, resolving platform issues, and maintaining data quality. The role holder will develop deep knowledge and understanding of the capability and potential of PCE’s digital platforms to ensure we work towards using them better.

An aspect of the role will require the holder to triage Incidents & Service Requests that come into the Business Support Team, ensuring request information is sufficient to be able to resolve / fulfil them; assigning issues to relevant people within the BST; and actioning requests that fall under their own remit.

The role also involves working with JSON structures and supporting basic API configurations to streamline workflows and improve platform performance. This is a practical, people-facing role requiring empathy, digital confidence, and strong organisational skills to ensure successful outcomes for site and office teams.

Contract:

Permanent

Location:

Tamworth (Hybrid)

Reports to:

Digital Platform & Process Manager

• Competitive remuneration package
• 25 days annual leave plus bank holidays, which increases during employment
• Enhanced Pension
• Life cover
• Private health insurance
• Employee Assistance Programme (EAP)
• Discretionary bonus, EOT Reward bonuses are based on business performance

• Set up and configure new projects across platforms in line with WGLL and Digital Timeline processes
• Attend project start-up meetings, communicating digital requirements
• Support Digital Timeline owners to ensure business compliance against timeline activities
• Ensure project templates, permissions, and data uploads meets operational requirements
• Create and maintain JSON structures and assist with basic API setup and testing to support custom workflows and configurations
• Carry out ongoing updates and data entry tasks across platforms
• Validate information for accuracy and completeness
• Ensure that data reflected on both the Ynomia and Novade platforms are continuously aligned
• Maintain data compliance to agreed standards
• Manage platform user accounts and permissions
• Set up new users, update roles as required, and maintain access logs
• Removal of users, when access is no longer required
• Liaise with project leads to ensure correct access across all roles
• Ensure User Management complies to agreed standards
• Provide first-line support for platform-related issues, including resolving workflow errors
• Track recurring problems and work with the Digital Platform & Process Manager on systemic improvements
• New Starter platform inductions
• Triaging of requests that come into the BST, ensuring relevant information is in place at the point of creation
• 1st contact on technical enquiries relating to our supported platforms
• Assignment / escalation of tasks that require attention by other functions in the BST
• Create and maintain clear, concise training materials, user guides, and checklists that support different learning styles
• Support wider training initiatives in partnership with the Digital Team
• Keeps digital workflows and process documents up to date, ensuring all changes are captured and updated through PCE’s document management system
• Promote consistent digital best practices and data standards across teams
• Conduct regular data quality checks and audits and follow up with a suitable action plan to drive betterment, working with the wider business to ensure improvements are achieved
• Be prepared to support other team members in the delivery of their priorities, as and when required

This role requires diligence and a systematic approach to ensure PCE’s digital platforms deliver proficiently for the business at all times. The role holder will need to take ownership and will be responsible for the timely set up of projects and for driving digital process compliance by providing high quality, user friendly training material…