Operations Coordinator - P2514-NH

Overview

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. We keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead and help our customers win.

Find out more at:

At USPack
, we know our people set us apart. We invest in them and help them grow every day. We don’t just place people in jobs; we help them develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance.

We work together, we play together, and we succeed together!
Get on the path to a successful career that delivers more!

• Provide overall coordination to ensure all company goals are met for a particular operation(s) and client(s).
• Participate in contracting activities associated with Independent Contractors (ICs) that provide delivery equipment and transport products from our clients’ locations to designated locations as requested by the customer.
• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and routes run on time.
• Create routes pursuant to customer requirements. Ensure ICs that accepted dispatch provide the delivery services, and communicate changes to dispatch department and ICs as needed.
• Monitor dispatch board to ensure customer-requested delivery times are being met.
• Communicate delays and/or problems to the customer and dispatch department.
• Ensure ICs are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC login process and EC-mobile.
• Work directly with ICs to assist with issues encountered while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• Restructure routes as requested by the customer to ensure on-time execution.
• Ensure ICs are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of ICs as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with ICs to ensure their paperwork is up to date, as needed.
• Ensure ICs are providing services in a uniform shirt with visible , as required by customers for identification and security purposes.
• Perform other duties as assigned.

• Basic MS Office programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful. Ability to work effectively in a fast-paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Must maintain valid driver’s license and a clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.

• College Degree or a High School Diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Shift Days
:
Tuesday through Saturday

Shift Hours
: 8:30am - 5pm (Available to work extra hours, weekends, and holidays preferred).

Pay Rate
: from $19.50 per hour (Dependent upon experience level).

Travel
:
On occasion

At USPack
, our values are at the heart of everything we do. We are driven by integrity, a passion for service, collaboration, accountability, and innovation. We strive to treat others with respect and to act with honesty and transparency. These values guide our actions, interactions, and decisions.

If you’d like to join the USPack Services Team
, fill out our online application, or reach out to our Recruiting Team for current job opportunities at:
(Use the "Apply for this Job" box below). may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.