Operations Coordinator - P2514-NH

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same‑day delivery world. Our focus daily is to help brands and businesses win in the delivery economy by staying ahead of trends and developments that impact our customers.

This entry‑level position provides overall coordination to ensure company goals are met for particular operations and clients. The coordinator participates in contracting activities associated with independent contractors (ICs) that provide delivery equipment and transport products from client locations to designated destinations as requested by the customer.

• Monitor to ensure all routes are covered, IC check‑in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements; ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and ICs as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure ICs are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log‑in process and EC‑mobile.
• Work directly with ICs to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, restructure routes as requested by the customer to ensure on‑time execution.
• Ensure ICs are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of ICs as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with ICs to ensure their paperwork is up to date, as needed.
• Ensure ICs are providing services in a uniform shirt with visible , as required by customers for identification and security purposes.
• Perform other duties as assigned.

• Basic MS Office Programs (Outlook, Excel, Word) experience required.
• Proactive and resourceful; able to work effectively in a fast‑paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Must maintain a valid driver’s license and a clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.

• College degree or a high school diploma with an equivalent combination of education and experience.
• Six Sigma Green Belt certification preferred.

Shift Days
:
Tuesday through Saturday

Shift Hours
: 8:30 AM – 5:00 PM (available to work extra hours, weekends, and holidays preferred)

Pay Rate
: from $19.50 per hour (dependent upon experience level)

Travel
:
On occasion

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

We are driven by integrity, a passion for service, collaboration, accountability, and innovation.

If you’d like to join the USPack Services Team, fill out our online application or reach out to our Recruiting Team for current job opportunities at (Use the "Apply for this Job" box below). may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.