Operations Coordinator - P2514-NH

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same‑day delivery world. Our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses.

Find out more at:

At USPack
, we invest in our people and help them grow every day. We don’t put people in jobs; we work with them to develop long‑term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging.

• 401(k)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

• 401(k)
• Paid Sick Time

This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). This position is responsible to participate in the contracting activities associated with Independent Contractors (IC’s) that provide delivery equipment and transport products from our clients’ location(s) to designated locations as requested by the customer. This is an entry‑level position.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor to ensure all routes are covered, IC check‑in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC‑mobile.
• Work directly with IC’s to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, restructure routes as requested by the customer to ensure on‑time execution.
• Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date, as needed.
• Ensure IC’s are providing services in a uniform shirt with visible , as required by customers for identification and security purposes.
• Perform other duties as assigned.

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful. Ability to work effectively in a fast‑paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Must maintain a valid driver’s license and clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.

• College Degree or a High School Diploma with an equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Shift Days
:
Tuesday through Saturday

Shift Hours
: 8:30 am – 5 pm (Available to work extra hours, weekends, and holidays preferred).

Pay Rate
: from $19.50 per hour (Dependent upon experience level).

Travel
:
On occasion

Driven by integrity – We hold ourselves to higher ethical standards that help build credibility and follow through on commitments.

Driven by a passion for service – We strive to empower others and go above and beyond.

Driven by collaboration – We work side‑by‑side, building momentum toward shared goals.

Driven by accountability – We take responsibility seriously and measure results.

Driven by innovation – We push forward with new ideas and solutions to achieve unprecedented results.

If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at Recruiting(A)