Community Navigator

Description

Reports To:
Program Manager

Nonexempt position:
This role is grant-funded as a full-time, one-year position, with continued employment contingent upon the receipt of grant funding.

In collaboration with UACDC’s STEPS Program, the Navigator coordinates the development and application of participant’s individualized goal plan (IGP); manages service system delivery for the participant and their household members; maximizes the involvement of all persons in the implementation of plans. This position facilitates the integration, coordination, and implementation of wraparound services using the logistical techniques of Person-Centered Programming and Planning.

• Provide case management and care coordination services based on the person-centered model for a specific number of families and children/youth.
• Perform need and risk assessments, evaluate and analyze individual goal plans.
• Utilize system of care values in facilitating wrap-around meetings, empowering families and youth to be full participants in the process.
• Engage families, formal supports, and informal supports in the coordination and facilitation of wraparound meetings and services.
• Provide individualized support when needed (identify need, plan intervention, and implement intervention).
• Administer necessary paperwork and data collection practices for documentation and measurement of program outcome goals.
• Work collaboratively with the team and across departments to provide seamless service delivery for children/youth and families.
• Foster a team climate that respects the culture, diversity, values, and preferences of the children/youth, families, and communities served.
• Maintain accurate records on participants, families served, and the program's progress.
• Participate and complete training on Systems of Care practice and other relevant training as determined in consultation with the STEPS Program Manager or Director of Programs, and requirements of funders.
• Develop a deep knowledge of community resources.
• Participate in community outreach events as needed (may work evenings during the week or weekends)
• Prepares reports and records on program activities, progress, status, or other special reporting for management or external agencies.
• Follow multiple grant guidelines for program analysis.
• Operate within budget guidelines.
• Other duties as assigned.

Customer Service, Recordkeeping, Financial Coaching, Technology, and Systems

No supervisory responsibilities.

To perform the job successfully, an individual should demonstrate the following competencies:

• Motivation & Initiative Sub competencies:
  Ethical, Professional, and Persuasive:
  Shows commitment to the company and employees;
  Assertive takes a lead role;
  Creates new idea;
  Exhibits self-confidence; is achievement oriented;
  Ability to be persuasive & is an effective negotiator.
• Administrative Skills Sub competencies:
  Detail Orientation, Planning & Organizing:
  Possesses ability to organize, plan, and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work, establishes clear goals, tasks, and plans, anticipates potential problems & analyzes alternative solutions
• Interpersonal style Sub competencies:
  Interpersonal Skills, Communication, and Teamwork. Relates to people in an open, honest, and sincere manner. Treats people with respect. Develops effective working relationships, is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with supervisor, co-workers, and direct reports
• Self-Management Sub competencies:
  Adaptability, Reliable, Dependable, Self Sufficient, and Composure:
  Adapts readily to changes. Works effectively under stress. Needs minimal supervision; is comfortable working in a fast-paced environment. Is reliable, dependable and results oriented Maintains productivity & composure under pressure. Views problems as opportunities to create new solutions.
• Thinking & Problem-Solving Sub competencies:
  Problem Solving;
  Judgment & Decision Making. Diagnoses problems…