Installation Technician

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Join to apply for the Installation Technician 1 role at Rite-Hite

Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in customer service.
• Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service.
• Compliance with all company policies and safety guidelines.
• Perform installation, inspection, and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met and exceeded. This is mainly accomplished individually but may sometimes be accomplished in small teams.
• As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field. This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service.
• Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets.
• Maintain compliance with operation and communication standards as per the Field Service Technician Handbook.
• This position requires the operation of a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.
• Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites.
• Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction.
• “Occasional (under 20% annually) domestic overnight travel may be required for training, supporting customers at other offices, etc. may be required.”
• Other duties may be assigned.

• Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in customer service.
• Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service.
• Compliance with all company policies and safety guidelines.
• Perform installation, inspection, and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met and exceeded. This is mainly accomplished individually but may sometimes be accomplished in small teams.
• As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field. This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service.
• Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets.
• Maintain compliance with operation and communication standards as per the Field Service Technician Handbook.
• This position requires the operation of a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.
• Follow all customer-specific requirements, policies, safety guidelines and directions on…