Apprentice Tech

Apprentice Tech – Rite‑Hite

Production & Skilled Trades – Full time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and is consistent with Rite‑Hite's image as the industry leader in customer service.
• Develop and maintain good customer relations that exemplify Rite‑Hite's image and commitment to customer service.
• Compliance with all company policies and safety guidelines.
• Perform installation, inspection, and repair of equipment in the field expeditiously while assuring the customer's needs are met and exceeded. This is mainly accomplished individually but may sometimes be accomplished in small teams.
• As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field, including training on proper field installation, service and repair of equipment and proper administrative procedures that instill Rite‑Hite's commitment to customer service.
• Using handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets.
• Maintain compliance with operation and communication standards as per the Field Service Technician Handbook.
• Operate a service vehicle in compliance with DOT Driver Qualification standards, as well as truck‑based cranes, forklifts, welders, torches, and power and hand tools.
• Follow all customer‑specific requirements, policies, safety guidelines and directions on their work sites.
• Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction.
• Occasional (under 20% annually) domestic overnight travel may be required for training, supporting customers at other offices, etc.
• Other duties may be assigned.

The successful individual will possess:

• High school diploma or general education degree (GED).
• One to five years’ experience in repair and service of hydraulic, mechanical, and electrical equipment.

The ideal individual will demonstrate:

• Valid driver's license.
• Passing DOT medical exam.
• Applicable driver qualification standards at all times.
• Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, including whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent; ability to draw and interpret bar graphs.
• Ability to apply common sense in carrying out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

This role will not have supervisory responsibilities.

Arbon Equipment – A Rite‑Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world‑class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Arbon Equipment – A Rite‑Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage, life and paid medical leave. We also provide a retirement savings plan that combines a 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite‑Hite is an Equal Opportunity/Affirmative Action employer offering a drug‑free workplace for our customers and employees.