Service and Install Technician

WHAT'S IN IT FOR YOU:

We have a dedicated crew of more than 700+ innovative and dedicated employees. Here are a few reasons why we’d make a great team:

• Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
• Work-life balance. We work a typical Monday-Friday 8a-4p work day with a rotating on-call schedule. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO.
• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance.

The Service/Install Technician is responsible for coordinating and executing installation requests within the assigned district. This role ensures timely, high-quality installations while supporting warehouse inventory initiatives and assisting with service-related needs.

• Manage all installations within the assigned region
• Accept and document installation requests from the district manager for follow-up and scheduling
• Confirm product and equipment availability to complete installations efficiently in one visit
• Ensure quality execution of installations, including equipment, products, and support materials (e.g., wall charts, MSDS, order guides, etc.)
• Maintain and oversee the installation schedule and assigned workflow
• Provide inter-district support as needed
• Assist with inventory control and ordering processes
• Submit asset movement forms for all installed inventoried equipment
• Utilize handheld device software to record all parts, equipment, and products delivered
• Continuously enhance technical knowledge of company machines and equipment
• Maintain active communication with technical support vendors
• Retain and promote access to equipment manuals for field representatives
• Support service-related issues as assigned
• Respond to service requests from representatives and supervisors
• Maintain all company-issued equipment, vehicles, and related assets
• Perform other duties as assigned
• Work flexible hours as required

• Previous warewashing or laundry experience preferred
• Customer service and/or sales background
• High school diploma or equivalent
• Ability to operate assigned vehicles in compliance with corporate fleet policy
• Demonstrated ability to support value-added product offerings
• Strong mechanical aptitude (plumbing, electrical, mechanical)
• Skilled in troubleshooting and problem resolution
• Excellent customer service and communication skills
• Ability to lift up to 60 lbs

State Cleaning Solutions, a division of State Industrial Products, is a rapidly growing sales and service provider. We serve the hospitality and healthcare marketplace by designing, implementing and maintaining cleaning and sanitization programs. Our customers include restaurants, hotels, care homes and institutions among many others. State Cleaning supplies the equipment and chemicals needed to ensure customer and guest satisfaction, then backs up our programs with an extensive 24/7 service network.

State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.